Practice Manager

Position Overview The Practice Manager is responsible for the overall operational performance of the clinic, ensuring an exceptional patient experience while maintaining efficient day-to-day operations. This individual will serve as the operational leader of the practice, overseeing staff, patient flow, scheduling, financial processes, inventory management, and administrative functions. The ideal candidate thrives in a concierge healthcare environment, possesses strong leadership skills, and understands how to deliver a luxury patient experience while driving operational excellence. Key Responsibilities Clinic Operations Manage all day-to-day clinic operations. Establish and lead daily huddles, team meetings, and operational reviews. Develop and maintain efficient workflows and operating procedures. Proactively resolve operational issues and ensure seamless clinic performance. Patient Experience Ensure a white-glove, concierge-level patient experience. Oversee front desk operations, scheduling, patient check-in/check-out, and communication. Build processes that promote patient satisfaction, retention, and loyalty. Address patient concerns and service recovery opportunities promptly. Team Leadership Lead, mentor, and develop clinic staff. Manage hiring, onboarding, training, performance management, and accountability. Foster a positive, high-performance culture focused on service excellence. Conduct regular coaching and performance evaluations. Financial & Administrative Management Oversee daily reconciliation, payment collection, and accounts receivable follow-up. Monitor scheduling efficiency, patient retention, and clinic performance metrics. Partner with finance leadership on monthly reporting and budget oversight. Ensure accurate documentation and billing processes. Inventory & Vendor Management Maintain inventory levels and supply ordering. Coordinate with vendors and service providers. Ensure medications and supplies are properly stocked and managed. Prevent disruptions to patient care caused by inventory shortages. Qualifications Required Experience 5+ years of Practice Management experience within: Concierge Medicine Functional Medicine Longevity Clinics Cash-Pay Medical Practices Premium Med Spa or Wellness Centers Experience managing teams of 6-15 employees. Experience overseeing practices generating $3M+ in annual revenue preferred. Strong understanding of patient scheduling, operations, and workflow management. Experience with cash-pay billing models, memberships, packages, and payment plans. Preferred Experience Multi-site clinic expansion experience. Familiarity with: Hormone Optimization IV Therapy Peptide Therapy Ketamine Therapy Hyperbaric Oxygen Therapy Longevity & Wellness Services Experience improving patient retention, utilization, and satisfaction metrics. Technical Skills Experience with EMR systems such as Athena, eClinicalWorks, ChARM, or similar. Strong reporting, KPI tracking, and operational analytics capabilities. Proficiency in Microsoft Office and practice management software. Ideal Candidate Profile The successful candidate will: Be highly organized and detail-oriented. Lead with warmth toward patients and accountability toward staff. Thrive in a fast-paced, entrepreneurial environment. Have a hands-on leadership style and willingness to jump into daily operations. Possess excellent communication and problem-solving skills. Demonstrate a passion for exceptional patient experiences and longevity medicine. Be comfortable building structure and processes within a growing organization. Compensation & Benefits Base Salary: Performance Bonus Opportunity Health, Dental & Vision Insurance Paid Time Off Continuing Education Support Opportunity to help build and scale a rapidly growing concierge longevity brand JOB ID : 182317#post Sari Gillen #J-18808-Ljbffr