Sr Field Study Test Engineer I (Systems Reliability Tester)

Responsibilities Lead non‑clinical field studies for in‑development products from planning through definition, execution, analysis, and final documentation. Translate study requests into well‑defined study plans and protocols. Ensure the integrated system under study is technically ready. Define meaningful KPIs in partnership with data analytics and cross‑functional teams. Turn field observations into actionable insights for product and development teams. Own and lead end‑to‑end software studies, providing strategic direction across planning, kickoff, execution, and final readouts. Define, document, and continuously refine study plans, protocols, and KPIs. Participate in technical scoping and readiness discussions across hardware, embedded software, mobile, cloud, and supporting tools. Serve as a senior cross‑functional partner to Clinical, Regulatory, and Engineering teams, driving documentation for IRB submissions. Translate complex business needs and technical requirements into well‑scoped, executable study deliverables. Monitor study health by analyzing trends, KPIs, and issues, and lead timely escalation and resolution with senior stakeholders. Author high‑quality study deliverables including executive‑level reports, summaries, and actionable recommendations. Collaborate with Data Analytics / Data Science teams to define KPIs, data collection requirements, and readout expectations. Define and coordinate pre‑study smoke/sanity testing, including software builds, test environment, and study materials. Anticipate realistic user workflows and incorporate them into representative study tasks and scenarios. Analyze reported issues for system‑level patterns and escalates defects, risks, and critical observations to development teams. Qualifications Bachelor’s degree in engineering, systems engineering, biomedical engineering, computer engineering, or a related technical field, or equivalent experience. 5+ years of relevant experience in systems engineering and integration testing. Experience working on multi‑component connected products or cyber‑physical systems. Experience creating structured plans, protocols, test/study scenarios, and readiness criteria for product evaluations. Strong understanding of integrated system behavior in complex product ecosystems. Ability to discuss technical scope across hardware, embedded software, mobile applications, connectivity, cloud, and end‑to‑end workflows. Strong analytical mindset with the ability to interpret qualitative observations and quantitative KPI trends. Ability to identify system‑level failure modes and translate field findings into clear, actionable issues. Excellent written communication and documentation skills. Strong proficiency with Microsoft Word, Excel, and PowerPoint. Strong cross‑functional collaboration and stakeholder management skills. Familiarity with participant‑facing workflows, training materials, and study support processes. Comfortable operating in a regulated product development environment with defined documentation and quality expectations. Preferred Experience Product validation, field reliability, or technical study leadership. Medical devices or other regulated industries. Non‑clinical human subject research studies, usability investigations, or simulated use evaluations. Defining KPIs and working with analytics/data teams on data ingestion and readouts. Issue tracking systems, defect triage, and cross‑functional debugging. Compensation & Benefits The starting base pay range for this position is $120,000–$150,000 annually. In addition to base pay, the compensation package includes bonus opportunities and a robust benefits program, including medical, dental, and vision coverage available from the first day, health savings accounts, 11 paid holidays per year, a minimum of 20 days of paid time off, a 401(k) plan with company match, and an Employee Stock Purchase plan. Equal Opportunity Employer Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. Selection for roles will be based on individual merit alone. Visa Sponsorship Applicants must be authorized to work for any employer in the United States. We do not sponsor or take over sponsorship of employment visas at this time. #J-18808-Ljbffr Tandem Diabetes Care Inc.