Director of Operations

Director of OperationsWe are currently seeking a Director of Operations at the Hilton Garden Inn in Jeffersonville, Indiana. The Director of Operations will provide operational, accounting, administration, and human resource assistance to Department Leaders.Responsibilities:Conduct operational and brand standard training.Conduct employee onboarding.Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations.Participate in the manager on duty program—Covering MOD shifts as needed.Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction.Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.Assist with hotel accounting and payroll.Prepare and submit month end reporting based on the timeline set by the management company.Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.Filing all HR and Accounting Files. (physical and digital)Work with the sales department to bill groups accounts accurately and timely.Respond to all guest billing enquiries in a timely manner.Performing administration duties for the Homewood Suites Keystone at the Crossing: answering phones, replying to emails professionally and timely, effectively communicating with all department and team members.Completing special projectsOrder office stationery and suppliesMaintain a filing system for data on customers and external partnersDistribute incoming and outgoing mailCore Competencies:Ability to learn a variety of different hotel property management systems.Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.Must maintain a high degree of confidentialitySolid knowledge of office proceduresExperience with office management software MS Office (MS Excel and MS Word, specifically)Strong organization skills with a problem-solving attitudeExcellent written and verbal communication skillsAttention to detailBenefits:Medical, Dental, and Vision Insurance OptionsCompany Paid Life InsuranceCompany Paid TelemedicineSupplemental Life Insurance401(k) with company matchEarned Wage Access ("on demand pay") through PayActivHotel Room DiscountsCompany Paid Employee Assistance ProgramPerks through Benefit HubGenerous Time Off PackageOur hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.