Senior Associate, Product Management - Customer Assist: AI-Ready Tools

Senior Associate, Product Management – Customer Assist: AI‑Ready Tools Product Management at Capital One requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers. The goal is to be at the forefront of digital transformation by evolving Customer Assist from a text‑based chat experience into a fully multimodal experience capable of seamless voice, image, and document‑based interactions. This role will focus on enabling new servicing needs by developing AI‑Ready Tools that enable the multi‑agentic AI platform to take action on the customer’s natural language request. As a Senior Associate, Product Manager for Customer Assist AI‑Ready Tools, you will be responsible for defining the product requirements, technical specifications, and end‑to‑end delivery of the tools needed to power Customer Assist. You will collaborate closely with cross‑functional teams spanning engineering, business analysis, and risk. Additionally, you will help define a scalable, continuous delivery pipeline that simplifies tool creation and accelerates our path to automating customer servicing needs at scale. In this role, you’ll learn the essentials of being a product manager and gain growth in these four key areas: Human Centered – You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design. Business Focused – Demonstrating a growth mindset, you’ll effectively use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs. Technology Driven – You’ll work autonomously in an agile environment, conduct research, and develop features that utilize new and evolving technology. You’ll collaborate with designers, technologists, data scientists, and subject‑matter experts to build cutting‑edge solutions for customers and deliver well‑managed product platforms by seeking to understand technology trends and architecture strategy. Transformational Leadership – By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams. You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert. We want you if you are: Intellectually Curious. You ask why, explore, and are not afraid to share creative ideas or follow an email chain for weeks to find answers. You are comfortable with ambiguity, hungry to learn, and a seeker of new challenges. Communicator & Influencer. You can communicate complex ideas clearly regardless of audience, rallying associates to work with you. Do‑er. You are biased toward action, try things, and sometimes fail. You can get around roadblocks and stay focused on goals, staying organized while multitasking and prioritizing work. Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from building and shipping products, and you can connect with external or internal customers to fully understand their needs. Learner. You appetite to learn new things or technologies while exhibiting humility when asking for help. Team Player. You enjoy working with diverse people, driving the team toward a common goal, and putting the team before yourself to establish lasting relationships. Basic Qualifications Bachelor’s degree or military experience. At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering. Preferred Qualifications Bachelor’s degree in computer science or engineering. 1+ years translating business strategy or analysis into consumer‑facing digital products. 1+ years working on core product platforms powering digital experiences. 1+ years working with cross‑functional teams as a product owner in an agile development process. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Benefits The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $111,200 – $126,900 for Sr. Associate, Product Management. New York, NY: $121,300 – $138,400 for Sr. Associate, Product Management. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website: Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One