Operations Professional - South Coast Plaza

Operations Professional

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

The Operations Professional is a key contributor of the back of house operations. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability. This role serves as a foundation for growth within the Operations function.

As a Tiffany Operations Professional, you will:

• Provide outstanding client service, order fulfillment and inventory management
• Ensure merchandise is delivered all with the Tiffany Touch.
• Be an excellent communicator and brand ambassador.
• Cultivate an entrepreneurial spirit, be creative and innovative and deliver excellence in all you do.

Operational Excellence:

• Complete daily tasks with minimal supervision, such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following appropriate company operational policies and procedures.
• Assist with reconciling merchandise inventory, using reports and systems to support inventory accuracy, and reporting any discrepancies to management or corporate partners
• Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests in a timely manner.

Service:

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
• Support Company operations objectives by ensuring all activities improve efficiency and provide feedback on process changes through appropriate channels.
• Challenge the standards to seek continuous improvement.

Sales:

• Support the relationship with our clients to drive lifetime dedication and spend.
• Partner with team members to carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets.
• Collect data during client interactions to support the cultivation of new and existing clients.
• Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to support with generating sales opportunities.

Experience Required:

• 2 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft applications.
• Must be available to work flexible hours, including evenings, weekends, holidays, overtime, and overnight shifts as needed.
• Ability to connect with Tiffany clients
• Organized and detail oriented
• Flexibility to perform other duties as assigned to support business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates' relevant skills and experience.