Front Desk Scheduling Coordinator

Front Desk Scheduling Administrator

Front Desk Scheduling Administrator in Sandy Springs, GA, $45K-$50K, depending on experience, plus benefits and perks. Hours 8:30 AM - 5:00 PM. Primarily responsible for performing routine clerical work related to scheduling appointments for clinic patients in accordance with established standards and procedures. Work also includes providing coverage for incoming calls and other front desk functions in a busy office environment while maintaining a high standard of customer service.

• Phone volume is high, all calls are answered with a live person
• Excellent organizational, communication, and customer service skills
• Excellent attention to detail
• High School Diploma or GED Equivalent
• 2 yrs experience as a receptionist in a physician's office
• 2 yrs experience using a billing management software system
• Experience handling multiple tasks in a fast-paced environment

More about the role:

• High patient contact
• We answer every phone call
• Our patients are here every day - we need an extroverted type of person
• You must be a multi-tasker
• We are patient-centric - very high contact - need a very friendly person who can multi-task
• Need someone who can improvise when needed.
• When it gets really busy, we need someone who can make their way through it
• Patients are there daily 6-8 hours - (4 to 12 weeks of treatment)
• Treat patients with kindness and empathy
• We are helping them get financial assistance and Cobra payments
• We walk them through the process
• This is a very busy position
• We have 3 front desk people - (every 3 days we cross-train in the business office)
• We like to teach people on how their job affects people down the line
• Scheduling, FMLA, Getting people free drugs, working with the TPA, we work with executives at hospitals

Requirements:

• Schedule patient appointments
• Must be very good at multitasking
• Answers, screens, and directs telephone traffic in a timely, professional manner
• Greets all incoming patients, caregivers, and other guests
• Ensures waiting room environment is clean and comfortable for guests
• Monitors patient wait times in the waiting room
• Notifies Clinical Manager of patients' arriving without a scheduled appointment
• Assists patient/caregiver with registration forms as needed
• Collects co-pays, if applicable
• 2-3 Years Experience

Excellent benefits - vacation - 2 weeks vacation, six sick days, 401k eligible after six months, profit sharing, medical insurance - United Healthcare, HSA, Low/Medium deductibles, the company pays 85% of healthcare. $25k life insurance, 7 holidays, birthday off, a personal day. We are open every day of the year. We have weekend staff and you can volunteer to work on a holiday. You get overtime to work on a holiday and still get the free day off instead. There is a bonus program. The bonus is figured through a formula. If you meet the monthly goal, you get a bonus paid monthly. Front Desk is $250 and that is an incentive to collect co-pays. The bonus program extends to everyone. This position is perfect for someone who has graduated from college and looking to get started in healthcare or someone who has experience and they are good with people, detail oriented and can multi-task. We want people who want to stay long-term.