Program Technician II

Program Technician II

The vision of the Secretary of State's (SOS) Business Programs Division is to make it easier to do business in California. With bizfile California, the Secretary of State's new online portal, registering a business, filing a trademark or financing statement, or accessing public business records only takes a few clicks. These services are available 24/7 and are constantly improving, freeing up California's entrepreneurs to focus on their business endeavors while the SOS handles the paperwork. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes to any of these questions, come work with us in the Secretary of State's Business Programs Division.

The California Secretary of State's Business Programs Division is recruiting to fill multiple permanent, full-time Program Technician II position(s). We are looking for dependable, creative, talented people, whom we can invest in for their professional development and empower to bring knowledge, expertise, and innovation to the Secretary of State's Business Programs Division.

What does the Business Programs Division do? We provide a wide range of services and process various filings in support of our customers, including:

• Corporation, limited liability company and partnership registration, change, and termination filings.
• Trademark and service mark registration and change filings.
• Uniform Commercial Code financing statements and notices of tax liens and change filings.
• Maintenance of the Advance Health Care Directive Registry, Domestic Partners Registry, and Immigration Consultants Registrations.
• Oversee notary commissions within California, as well as authenticating the signatures of California public officials and notaries public.
• Additionally, we provide customer service to our customers via online, phone, email, and in person and provide records of our filings online.

What will your duties be at the Business Programs Division? In support of our vision and mission, you will play a vital role for our division by assisting our customers with the processing and servicing of various filings and requests. Under the general supervision of a Supervising Program Technician II or III, your duties may include:

• Review and examine various documents, filings, and requests to ensure compliance with legal statutes and regulations.
• Process records and information requests and provide status information on documents, filings, and requests.
• Interact professionally with the public at the public counter, by telephone, or email regarding routine inquiries, filing requirements, documents, and fees. Research and respond to routine customer inquiries by mail, telephone, or email.

Desirable Qualifications:

• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Demonstrate consistent attention to detail.
• Ability to interact effectively with the public, Agency personnel, and other stakeholders.
• Willingness to learn new duties.
• Knowledge of and experience with all Microsoft Office applications.
• Punctuality and good attendance are essential.

You will find additional information about the job in the Duty Statement.