Assistant Sales Manager - Luxury Jewelry

Job Description

Sales & Client Experience Leader

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J.R. Dunn Jewelers | Lighthouse Point, FL | Full-Time | On-Site

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Detail-oriented, operations-minded luxury sales professional wanted.

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Family-owned since 1969, J.R. Dunn Jewelers has grown into one of America's leading independent luxury jewelers. Our 14,000-sq-ft Lighthouse Point flagship represents many of the world's most respected jewelry and watch houses. Our success has never been just about selling beautiful things — it's been about taking care of people.

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The Opportunity

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We're looking for a luxury sales professional to work alongside our Sales Director in leading the sales floor — while actively selling, building relationships, and developing a personal book of business.

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This is not an office role. It's floor leadership: hands-on, client-facing, and connected to the team. We want someone with exceptional attention to detail who anticipates needs before being asked.

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What You'll Do

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• Lead from the floor — visible, engaged, actively selling
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• Own the client experience — every guest welcomed and cared for
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• Coach in the moment — develop the team, reinforce luxury selling standards
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• Create accountability — follow through on CRM activity and client follow-ups, in partnership with our CRM manager
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• Anticipate needs — spot opportunities and issues before they become problems
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• Champion clienteling — wish lists, appointments, notes, and follow-up strategy
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• Open and close with precision — accurate transactions and sales operations
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• Protect the showroom — presentation, organization, and professionalism standards
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Who You Are

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You may come from luxury jewelry, watches, fashion, hospitality, private banking, high-end real estate, or another relationship-driven luxury environment. What matters most is how you deliver.

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You're floor-aware and naturally observant. Anticipatory, not reactive. Exceptionally organized. A confident, inspiring leader. Comfortable coaching and holding others accountable. Calm under pressure. Never satisfied with "good enough."

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Hospitality, Not Just Service

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Service is completing a transaction correctly. Hospitality is remembering the name. Making the right introduction. Following up when you said you would. Remembering the anniversary six months later.

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Some of our clients have been with J.R. Dunn for decades. Others are discovering us for the first time. Both deserve to feel important.

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Why J.R. Dunn

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We're entering one of the most exciting chapters in our history — a new flagship, an extraordinary brand portfolio, and family ownership committed to continued investment. We're growing, but we're not changing what makes J.R. Dunn special. We're simply getting better at it.

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If you believe exceptional luxury retail comes down to exceptional human relationships, we'd like to meet you.

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How to Apply

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Include a short note describing a moment when you noticed something before anyone had to ask — and what you did about it. We read every application, and we notice the ones who pay attention.

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Base salary $65,000–$90,000+ based on experience, plus commission and incentives package — total compensation potential $100,000–$150,000 plus.