Data Entry Clerk

Data Entry Clerk (Workforce Management Support)

Key Responsibilities:

• Process incoming requests through SharePoint or internal intake tools and track requests through completion.
• Maintain and update agent schedules, phone skills, and agent profile information within Workforce Management platforms.
• Perform data maintenance and spreadsheet management using Microsoft Excel.
• Communicate approvals, denials, and status updates through Microsoft Outlook.
• Process high volumes of transactions accurately while following detailed procedures and SOPs.
• Support contact center operations by ensuring schedule and workforce data accuracy.
• Work independently in a fast-paced, high-volume environment.

Required Qualifications:

• Ability to work onsite in San Antonio, TX, five days per week.
• Flexibility to work within the 8:00 AM – 5:00 PM operating window (8:00–4:30 or 8:30–5:00 with a 30-minute unpaid lunch).
• Strong attention to detail and commitment to data accuracy.
• Experience managing multiple tasks efficiently in a fast-paced environment.
• Basic Excel proficiency including data manipulation, spreadsheet maintenance, and file management.
• Experience using SharePoint or similar request-tracking systems.
• Experience using Outlook for internal communications.
• Ability to process high transaction volumes quickly and accurately while following established procedures

Preferred Qualifications:

• NICE IEX experience (highly preferred).
• Experience with Workforce Management or scheduling platforms.
• Experience supporting contact center operations.
• Educational backgrounds in Information Security, Database Technologies, or related disciplines are welcomed.
• Recent college graduates are encouraged to apply.