Automation Specialist

Digital Automation SpecialistUnder occasional supervision, the Digital Automation Specialist supports the company's Innovation Management Department's efforts to effectively support process improvement across the organization.Principal duties and responsibilities include:Design, implement, and maintain automated workflows.Digitize and enhance customer-facing processes, focusing on data collection, e-forms, and digital journeys.Develop custom databases and internal applications for data tracking and collaboration.Develop dashboards to track key performance indicators (KPIs), workflow efficiency, user engagement and actionable insights.Ensure automation systems remain up to date, secure, and compliant with internal policies; troubleshoot as necessary.Act as the Process Improvement point of contact within Innovation Management for Digital Solution inquiries from internal stakeholders and support users in adopting workflows.Support the documentation of current-state processes and proposed improvements, including the development of business cases, cost-benefit analyses, return on investment and risk assessments.Collaborate with internal stakeholders across Underwriting, Risk Services, Operational Support and IT to define project scope, test and pilot digital solutions, identify process constraints, ensure best practices with respect to software development life cycle, and drive process improvement and automation initiatives.Proactively participate in broader Innovation Management & Policy Development departmental initiatives as needed.Education and experience typically require an associate's degree in business administration or a related field and 1+ years of related experience [OR] equivalent level of education and experience.Knowledge, skills, and competencies include:Strong analytical thinking and problem-solving skills.Proficiency in various digital tools including but not limited to, Microsoft specific tools such as Power Automate (Flow creation, conditional logic, connectors), Power BI (DAX, Power Query, data visualization), Microsoft Lists (custom views, integration with Teams and Power Automate), various other visual collaboration and process documentation tools, and EasySend (digital form/journey builders).Ability to implement alternative digital strategies in response to evolving opportunities.Base pay range is $48,244.00 - $67,662.00. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.Total rewards include:Financial incentives such as annual bonus plans, employee stock ownership plan (ESOP), 401(k) — automatic 3% company contribution, and annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings).Work & life benefits including paid time off (PTO) and holidays, paid volunteer time off (VTO) to support our communities, parental and family care leave, flexible & hybrid work arrangements, fitness center discounts and free virtual fitness platform, and employee assistance program.Health & wellness benefits such as comprehensive medical, dental and vision benefits, flexible spending and health savings accounts, 2x base salary for group life and AD&D insurance, voluntary life, critical illness, & accident insurance for purchase, and short-term and long-term disability benefits.Personal & professional growth benefits including training & certification opportunities, tuition reimbursement, and education bonuses.Diversity & inclusion is a key focus at RLI. We aim to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.