Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Coordinator

Therma-Tron-X Inc

Title: Customer Service Coordinator

Report To: Customer Service Manager

Department Hours: 7:00 am - 4:00 pm

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary:

The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues. Mechanical background required.

General Responsibilities

  • Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders
  • Prepare quotes and get pricing and delivery dates from vendors
  • Follow-up on quotes to customers
  • Enter customer orders in Encompix and generate pick tickets/shipping paperwork
  • Gather necessary drawings from Engineering of parts that need to be manufactured
  • Create and release shop orders and monitor fabrication of parts
  • Create and maintain customer files
  • Work with vendors to resolve warranty issues and outstanding credits
  • Develop spare parts list for customers by working with Purchasing and Engineering
  • Make determination on warranty's
  • Pull completed orders and route information to Accounting for billing
  • Gather cost information for service work and generate paperwork for accounting to prepare invoice
Requirements
  • Strong mechanical aptitude
  • Experience working with drawings in a manufacturing environment
  • Full understanding of Microsoft Word, Excel and Outlook required
  • Superior verbal and written communication skills
  • Ability to maintain meticulous organization while multi-tasking is a must
  • Previous sales experience is a plus
  • Customer focused attitude is a must
  • High school diploma required
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Coordinator in Sturgeon Bay, WI vacancy
  • $14.25 - $14.75 per hour

     ...Responsible for promoting an excellent customer experience. Oversees a team of Associates...  ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...  ...and responds to POS coverage needs, and coordinates breaks for all Associates \n... 
    Suggested
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX Companies

    Sturgeon Bay, WI
    8 days ago
  •  ...and meet Havenpark's quality standards Support the Community Manager and Sales & Leasing Agent with document preparation and coordination for new move-ins and lease renewals Work Order Management Oversee the work order process to ensure all rental maintenance... 
    Suggested
    Work experience placement
    Work at office

    Havenpark Communities

    Sturgeon Bay, WI
    3 days ago
  • Dollar Tree Stores is seeking an Assistant Store Manager in Wisconsin to support store operations, customer service and team development. You will assist with daily activities, help customers, organize merchandise, and ensure store standards are met. The role emphasizes... 
    Suggested
    Part time

    Dollar Tree Stores

    Sturgeon Bay, WI
    4 days ago
  •  ...management, growing together with the Community Manager. Occasional travel may be required for training and coverage. You’ll be onsite in Wisconsin, coordinating with residents, teams, and leadership while upholding our core values. #J-18808-Ljbffr Havenparkcommunities
    Suggested

    Havenparkcommunities

    Sturgeon Bay, WI
    4 days ago
  •  ...The role focuses on payroll, tax, and business record preparation, and on developing clients through professional guidance. You'll coordinate with clients, provide recommendations to support financial or tax needs, and mentor junior staff while maintaining quality and... 
    Suggested
    Remote job

    MBE CPAs

    Sturgeon Bay, WI
    6 days ago
  • $14.25 - $14.75 per hour

     ...working as a team. Ensures an excellent customer experience by engaging and interacting with...  ...store. Role models exceptional customer service. \n \n Creates a positive internal...  ..., and coded \n Communicates with the Coordinator on Duty to ensure efficient flow of... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX Companies

    Sturgeon Bay, WI
    5 days ago
  • $14.25 - $14.75 per hour

     ...working as a team. Ensures an excellent customer experience by engaging and interacting with...  ...store. Role models exceptional customer service. \n \n Creates a positive internal...  ..., and coded \n Communicates with the Coordinator on Duty to ensure efficient flow of... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX Companies

    Sturgeon Bay, WI
    5 days ago
  •  ...renewal notices and follow up accordingly. Coordinate and process all lease paperwork for all...  ...vendors, suppliers, and professionals servicing the company and/or property. Record...  ...communication skills. ~ Strong customer service skills with ability to handle complaints... 
    Full time
    Temporary work
    Part time
    For contractors
    Work at office

    ACC Management Group Inc

    Sturgeon Bay, WI
    13 days ago
  •  ...individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits include... 

    Dunham's

    Sturgeon Bay, WI
    5 days ago
  •  ...You'll Do Why is Walmart America's leading grocery store? Our customers tell us one of the biggest reasons is our hard-working and...  ...Work in our deli and you'll be on the frontlines of customer service--your smile can make the difference between a good shopping experience... 
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Part time
    Shift work

    Walmart

    Sturgeon Bay, WI
    2 days ago
  •  ...Tractor Supply Co. - - Responsibilities: Coach Team Members and deliver Legendary Service; Own Power Panel execution, maintenance, replenishment, signing, and recovery; Own Clipstrip execution, maintenance, replenishment, signing, and recovery; Own Endcap execution, maintenance... 
    Shift work

    Tractor Supply

    Sturgeon Bay, WI
    5 days ago
  •  ...serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career... 
    Hourly pay
    Shift work

    Taco Bell

    Sturgeon Bay, WI
    2 days ago
  •  ...Commercial Lines Customer Service Account Manager In-Office/hybrid-various locations in Wisconsin My client is seeking a highly organized...  ...and proactively follow up to ensure deadlines are met Coordinate communication between clients, carriers, and internal team... 
    Work at office

    GPAC

    Sturgeon Bay, WI
    4 days ago
  • $25 - $50 per hour

    Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Sturgeon Bay. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training...
    Shift work
    Night shift
    Weekend work

    Airport Security Careers

    Sturgeon Bay, WI
    more than 2 months ago
  •  ...Deli Department Manager with all functions of operating a successful department. This role focuses on delivering remarkable guest service at the deli counter while also handling slicing, weighing, packaging and labeling as needed. You will supervise staff, direct workload... 

    coborns

    Sturgeon Bay, WI
    5 days ago
  •  ...Bay, WI is seeking a Bakery Department Supervisor to lead daily operations, ensure safety and quality, and deliver outstanding customer service in a fast-paced environment. You will oversee all bakery functions, schedule staff, and drive department results. As a... 

    Kroger

    Sturgeon Bay, WI
    4 days ago
  •  ...for those we serve: our employees, our communities, and our customers. Position Summary: The primary focus of the Lead Designer is...  ...dates and deadlines for each phase and drawing of job Insure coordination between final drawings and actual equipment prior to shipping... 

    Therma-Tron-X, Inc.

    Sturgeon Bay, WI
    2 days ago
  •  ...Team Leader to support store leadership and deliver Legendary Service. You will coach Team Members, own sales-floor presentation areas...  ...shifts, ensure safety and compliance, and help maintain engaging customer experiences across the floor. A flexible schedule including... 
    Flexible hours
    Shift work
    Night shift

    Tractor Supply Company

    Sturgeon Bay, WI
    5 days ago
  •  ...Bakery Department ManagerCreate an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established... 
    Seasonal work
    Local area

    Kroger

    Sturgeon Bay, WI
    2 days ago
  •  ...Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality... 
    Full time
    Part time
    Seasonal work
    Local area
    Flexible hours

    Kroger

    Sturgeon Bay, WI
    2 days ago
  •  ...Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance... 
    Seasonal work
    Local area

    Kroger Family of Companies

    Sturgeon Bay, WI
    3 days ago
  • $18.33 - $26.58 per hour

     ...Managers are responsible for our food program. They prepare foods, delegate tasks, train coworkers, resolve customer complaints, set the example for excellent customer service, ensure the team focuses on achieving daily goals, assist with merchandising, and most importantly... 
    Full time
    Shift work
    Day shift

    Kwik Trip

    Sturgeon Bay, WI
    2 days ago
  •  ...Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate... 
    Work experience placement
    Flexible hours
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Kroger Family of Companies

    Sturgeon Bay, WI
    1 day ago
  • $18.33 - $26.58 per hour

     ...Full Pay Range: $18.33\u 00 A 0 to\u 00 A 0$26.58\u 00 A 0 Shift: Variable. Actual pay will be based on various factors, such as a candidate\u 2019 s qualifications, skills, competencies, proficiency for the role, and interna Manager, Food, Customer Service, Restaurant... 
    Shift work

    Kwik Trip

    Sturgeon Bay, WI
    2 days ago
  •  ...Service Center ManagerGeared for the DrivenAt Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with...  ...skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting... 
    Full time
    Part time
    Flexible hours

    Valvoline

    Sturgeon Bay, WI
    2 days ago
  • At Taco Bell, we're hungry for Mas. Mas Heart, Mas Flavor and Mas Value. If you want Mas in your life read on! Do you go out of your way to make someone smile? When you say thank you do you mean it? Do you believe that everything is possible? Are you a foodie? Would your...

    Taco Bell

    Sturgeon Bay, WI
    5 days ago
  • O’Reilly Auto Parts in Wisconsin is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role leads the team during the Store Manager’s absence and helps hire, train, and coach staff while ensuring... 

    O'Reilly Auto Parts

    Sturgeon Bay, WI
    5 days ago
  •  ...team. We're looking for smiling, enthusiastic, sports-minded individuals with knowledge of sporting goods to provide our customers with excellent service. Fun, fast paced work environment, with variety in the day to day routine. We are currently seeking Key Team Leader... 
    Full time
    Flexible hours

    Dunham's Sports

    Sturgeon Bay, WI
    17 days ago
  •  ...Assistant Service Center ManagerGeared for the DrivenAt Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all...  ...skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting... 
    Full time
    Part time
    Flexible hours

    Valvoline

    Sturgeon Bay, WI
    5 days ago
  • Unity Hospice in Sturgeon Bay, WI is seeking a Primary Registered Nurse (RN) to lead case management for patients in home and facility settings, partnering with float nurses and an interdisciplinary team to deliver high-quality, patient-centered care. The role includes ...
    Flexible hours
    Shift work
    Weekend work

    Unity Hospice

    Sturgeon Bay, WI
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Coordinator. Be the first to apply!