Financial Services Associate

Banking Services Operations Associate III

CTG is seeking a Banking Services Operations Associate III for our client. This role provides operational support within a banking services environment, performing exception processing, research, document review, and issue resolution while ensuring compliance with applicable banking regulations and procedures. Location: Wilmington, DE Duration: 3 months

Key Responsibilities:

• Perform exception processing, research, and resolution of complex operational issues.
• Review and interpret legal and banking documents to support accurate processing.
• Partner with internal teams, management, and vendors to resolve procedural questions.
• Support multiple banking systems, products, and business processes.
• Maintain compliance with applicable laws, regulations, and internal policies.
• Perform detailed clerical and operational tasks while maintaining accuracy and efficiency.

Required Qualifications:

• High School diploma or GED required.
• Minimum of two years of relevant banking, financial services, or office operations experience.
• Strong attention to detail with excellent accuracy and organizational skills.
• Ability to analyze information, resolve issues, and manage multiple priorities.
• Effective written and verbal communication skills.

Preferred Qualifications:

• Associate degree preferred.
• Three to five years of office or banking operations experience.
• Experience working with banking documentation, exception processing, or operational procedures.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.