Technical Support Specialist Cold Side (Remote Work Schedule)

See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit-sharing bonus Remote work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. A Typical Day Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues Maintain all customer call information into a company database to better assist future inquiries Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates To Land This Opportunity You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) You are an all-star communicator and are proficient in English (both written and verbal) You have a quality, high speed internet connection at home You are confident using a computer and navigating programs such as MS Word & Outlook You are passionate about troubleshooting and finding innovative solutions to difficult problems You have the ability to multitask and thrive in a fast paced, team oriented atmosphere You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed About Your Future Team The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We are not afraid to get our hands dirty, and we are always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We are the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you! Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. #J-18808-Ljbffr Parts Town