Team Captain (Shift Leader)

Rally House Team CaptainRally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth!Job DescriptionThe Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.CompetenciesSocial: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.ResponsibilitiesPeopleSupport onboarding and training of new team membersHelp maintain a high-energy, high-commitment store cultureModel service behaviors and standards consistentlyProvide in-the-moment coaching and feedback to team membersOperationsPrioritize and delegate tasks during shifts to ensure executionServe as a go-to resource for basic operational questionsValidate completion of daily operational routinesEscalate operational risks and gaps to leadership quicklyMerchandisingLead recovery, replenishment, and fixture resets during shiftsEnsure merchandising standards are maintained throughout the dayGuide Teammates on visual standards and product placementSupport visual transitions and floor setsServiceLead the floor to ensure service coverage and prioritize guestsReinforce the Party service model and behaviorsHandle escalated customer concerns with confidence and professionalismMonitor service execution and adjust staffing or focus as neededResultsDrive sales during assigned shifts through guest focus and urgencyCoach team members to maximize guest opportunitiesSupport execution of promotions, hot markets, and eventsSkills and KnowledgeAbility to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandisingQualificationsMust be at least 18 years of age1-2 years of retail experienceAvailability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports eventsPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range $14.00 - $16.00