Catering Team Leader

Job Description

Job Description

We are the Beacon on Barry - where people are nourished, equipped and prepared for the road ahead.

We are seeking a motivated and enthusiastic Catering Team Leader to join our team! In this role, you will be responsible for driving our catering vehicles, setting up and breaking down event sites, and assisting with food preparation and service. As a Catering Team Leader, you will help the catering department to ensure seamless execution of events and provide outstanding customer service to our guests.

Responsibilities

Catering Sales

• Answers phones and takes new orders within the restaurant.
• Documents and communicates future orders to managers.
• Prepares and stages all packaged items for catering orders.
• Interacts with catering clients in a professional manner, both in-person and by phone.
• Maintains the catering spreadsheet tracker and ensures it’s up-to-date.
• Keeps inventory of catering supplies and informs the Director of Logistics of all supply needs.
• Coordinates with the BOH Director on fulfillment of all catering orders.
• Makes deliveries as-needed.
• Establishes relationships/communication with other Team Members.
• Prepares for the following business day and upcoming week.
• Assists the in-restaurant operation as needed.

Customer Service

• Provides exceptional customer service to all catering clients.
• Collaborates with clients to understand their event needs, provide menu recommendations, and aid in customizing their catering orders.
• Handles all customer inquiries, concerns, or special requests, ensuring every customer has a positive experience.
• Follows up with select clients to ensure they received an exemplary experience.

Event Planning and Coordination

• Oversees the planning and execution of all catering events.
• Works closely with clients to determine event requirements such as menu selection, delivery, setup and staffing.
• Ensures events run smoothly and meet customer expectations.
• Assists with outside events as-needed.

Team Development

• Leads and manages a team of catering staff, including coordinators, delivery drivers, and event staff.
• Recruits, trains, and supervises the catering team, ensuring they are knowledgeable about the catering offerings and equipped to provide excellent service.

Qualifications

Skills & Competencies

• Previous catering experience preferred
• A strong desire for excellence
• Take ownership for mistakes
• Solve problems and make quick decisions when necessary
• Be organized, intentional and fulfill 100% of orders on time
• Plan ahead and see your plan through to completion
• Driver's license and clean driving record
• Must have car insurance
• Availability to work flexible hours, including evenings, weekends, and holidays
• Ability to lift and carry heavy equipment, up to 50 pounds
• Excellent customer service and communication skills
• Strong team player with a positive attitude

This position is subject to a background check in order to verify driving record.

Benefits include:

• Health insurance beginning within 60 days
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• Sundays off
• Scholarship opportunities

Core Values

To be a LIGHT: Love, Integrity, Growth, Honor (Truett’s legacy), Tenacity

Love

We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.

Integrity

We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging.

Growth

We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.

Honor (Truett’s legacy)

We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.

Tenacity

We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Company Description

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.