Housekeeper

Description

Do you love transforming spaces into spotlessly clean sanctuaries? The Hampton Inn & Suites in Cheyenne, WY is hiring a housekeeper to help us ensure our hotel guests have a wonderful stay with us. You'll perform basic cleaning duties like making beds, washing sheets, mopping, dusting, etc.; You'll also restock supplies, make sure restrooms and common areas are clean and orderly. Job seekers should be personable, organized, and enjoy working on a team.

Responsibilities

• Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds).
• Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants, and shopping, and answers complaints or concerns by the guests.
• Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to the immediate supervisor.
• Thoroughly clean all areas of assigned guest rooms. Removes used linens from bed(s) and replaces them with clean linens. Checks mattress pads, duvet and or duvet cover, pillows for cleanliness, stains, and tears. Removes all soiled/dirty towels in accordance with hotel policy. Scrubs bathroom vanity. Scrubs toilet. Scrubs bathtub. Scrubs the bathroom floor. Cleans bathroom mirror. Cleans the bathroom fan. Stock the guest room and bathroom with clean linens and guest supplies such as towels, soap, shampoo, plastic glasses, Company/Brand directory, and other required and approved supplies and literature. Cleans and sanitizes guest room ice buckets. Opens window, if operable, to let fresh air into the guest room, weather permitting. Checks the television/remote, HVAC unit, and lighting to make sure they are operational. Corrects the time on the clock microwave, if applicable. Cleans all appliances. Empties and cleans ice trays. Sanitizes and inventories dishes, silverware, etc., if applicable. Completes required Brand documentation. Dust all areas of the guest room as listed below. Dresser, top, sides, and drawers. Desk, top, sides, and drawers. Nightstand, top, sides, and drawers. Coat rack. Television. HVAC unit. Guest room mirror. Headboard. Pictures. Windowsill. Blinds or drapes. Door frames. Before vacuuming, check behind and under furniture for any trash. Vacuum the guest room, hallway, and all public area carpets. Spot cleans carpets. Inspects each guest room for bed bugs and other pests.
• Honors a "Do Not Disturb" sign on the door. Contact the immediate supervisor for further instructions.
• Takes all lost and found items to the front desk, tagged with room number, article(s), date, and name of room attendant.
• Using the Room Attendant's daily cleaning schedule, notes any missing linen or hotel items from guest rooms, and any maintenance needed.
• Advises the immediate supervisor immediately of any necessary repair or maintenance in guest rooms.
• Assumes responsibility for careful use of supplies issued for performance of cleaning and maintenance duties.
• Restocks the room attendant's cart at the end of the shift. Keeps housekeeping carts and storage areas neat and organized.
• Empties vacuum cleaners daily and takes trash to the outside trash dumpster.
• Keeps the housekeeping cart from blocking hallways for safe guest passage.
• Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.
• Performs general cleaning in other areas of the hotel, such as the office, lobby, great room, meeting rooms, public restrooms, pool, fitness room, hallways, and outside as assigned.
• Restocks linen and storage areas and locks doors.
• Sorts laundry as directed.
• Deep cleans guest rooms and public areas as required.
• Washes guest room and public area windows as required.
• Cleans the HVAC unit filters and covers as required.
• Performs any additional duties that, from time to time, may be assigned by the immediate supervisor.
• Completes all ongoing required trainings and certifications, and trainings suggested by the General Manager or Brand Standards.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push, and pull weights up to 50 pounds. The employee is required to push a stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor. In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping, and kneeling.

This is not a complete list of all responsibilities, skills, duties, requirements, efforts, and working conditions associated with the job. While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to require that other or different duties be performed when circumstances change (emergencies, changes in personnel, workload, etc.).
• Ensure guest rooms are clean and tidy according to our hotel's standards before guests arrive
• Track rooms cleaned and document lost and found items, damage, and repairs needed
• Mop, vacuum, make beds, change sheets, do laundry, stock rooms, and do other cleaning duties as assigned
• Reply to general questions guests have during their stay
• Maintain common spaces including the hotel lobby, corridors, and public restrooms

Qualifications

• Strong knowledge of cleaning techniques and products
• Possesses a strong work ethic with exemplary organizational, time management, and communication skills
• 1+ years as a professional housekeeper or similar position
• High school diploma, G.E.D. or equivalent