Performance Manager Consultant

Job DescriptionJob Description Applied Concepts is currently seeking a Performance Manager Consultant to join our team in a hybrid role, working both from our Lake Mary office and from home. Applied Concepts partners with automotive dealerships nationwide to boost performance, profitability, and customer engagement. By leveraging expertise in phone skills training, multi channel retail strategies, and human-to-AI interactions, you’ll guide dealership teams toward success. This is a high-impact consulting role for someone who thrives on problem-solving, driving measurable results, and transforming the customer experience.Applied Concepts provides multi-channel sales and lead conversion and communications training across the automotive and motorsports industries (i.e., car dealerships, motorcycle dealerships, dealership groups, and auto manufacturers). Applied Concepts also provides mystery shopping, call analytics, call grading, and other solutions. What You’ll DoConsulting & CoachingDeliver engaging virtual sessions focused on sales performance and digital retailing strategiesCoach dealership teams on process and techniques for lead conversion.Partner with client leadership and staff to align on goals, track progress, and drive sustainable improvementSales & Digital Process OptimizationHelp dealerships modernize their sales approach by optimizing end-to-end digital workflowsEvaluate assessment results and provide solution strategies to improve lead response, customer communication, and performance trackingStrategic Problem Solving & Relationship ManagementIdentify performance gaps and create tailored solutions to drive measurable growthBuild strong, long-term relationships with dealership clients through consistent support and follow-upUse reporting and analytics tools to monitor progress and reinforce training effectivenessWhat We’re Looking ForStrong background in consulting, training, or performance coaching—automotive or retail experience preferredExperience driving process adoption, performance improvement, and change managementFamiliarity with digital retailing tools, CRM systems, and SaaS solutionsExcellent communication, presentation, and relationship-building skillsSelf-motivated and results-driven, with the ability to work effectively in a hybrid environmentQualifications1+ year(s) of account management or sales experience1+ year(s) ofAutomotive industry experience or equivalent, not required, but plusExceptional interpersonal, communication, and writing skillsAbility to multi-task, prioritize, and manage time efficientlyHave a positive, self-driven, team-first mentality with a desire to learnSalesforce experience a plusWhy Applied ConceptsCompetitive compensationNo nights or weekendsContinuous coaching and developmentFull Benefits Package (Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance)Paid Holidays