FOOD RUNNER

Food Runner

Monkeypod Kitchen Waikiki - Honolulu, HI 96815

Position Summary

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Assist servers in food service and restaurant cleanliness. Deliver food items from the kitchen to the guests' table in a timely manner.

Essential Functions

• Prepare runner stations and service areas prior to service, including setting up condiments, garnishes, utensils, beverages, and other required items.
• Greet all guests in a warm, personal and friendly manner.
• Check that each plate is wiped, correctly garnished and complete according to order specifications, paying special attention to any allergy modifications, prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.
• Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using the CPS method and seat position numbers.
• Follow all sanitation, food safety, and allergy safety protocols to ensure the health and safety of all guests. Confirm allergy indicators on food orders and follow proper procedures when handling or delivering allergy-sensitive items.
• Check for proper condiments and utensils when approaching the table to deliver food.
• Maintain active communication with kitchen and management to stay informed on menu changes, 86'd items, allergy notices, and special instructions.
• Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service.
• Assist guests with any requests or concerns and take action to correct any problems.
• Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal and take them to the kitchen for cleaning.
• Keep clean kitchen pass out and runner stations, regularly checking floor for debris.
• Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.
• Take extra care to maintain the highest standard of cleanliness in each duty performed.
• Perform other related duties as assigned by management to support operational needs.
• Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.

Qualifications

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to work safely by following all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.
• Neat & Well Groomed - Neat & Well Groomed

Skills & Abilities

• Experience: Six months to one year related experience preferred.
• Certifications & Licenses: Must be at least 16 years of age. Must take and pass all training tests 90% or higher.

Physical Demands

Lift/Carry: Stand, Walk, Manually Manipulate, Reach Outward, Reach Above Shoulder, Climb, Squat or Kneel, Bend, Grasp, Speak (11-20 lbs, 21-50 lbs, Push/Pull 13-25 lbs, 26-40 lbs)

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth), Sense of Sound, Sense of Smell, Sense of Taste, Sense of Touch, Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes, back belt if lifting over 25 lbs.

Work Environment

Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure.