Utility Specialist I - Hybrid

Utilities Specialist I - Hybrid

Full time; Non-Exempt; 40 hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Claims/REO

Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

The Utility Processor is responsible for researching, verifying, and accurately logging utility data in multiple internal systems. Processors use email, phone, internet search tools, system data, photos, and various documents. Performance must comply with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Essential Functions and Duties:
• Use internet search services to research utility providers and obtain contact information for those providers.
• Contact utility providers to obtain account status and current billing.
• Review loan documentation to determine utility types located at the premises.
• Initiate and deactivate service with utility providers, as needed.
• Issue payments on utility invoices, ensuring all billing information is up to date, and document systems accordingly.
• Collect and enter account information into databases and tracking reports.
• Ability to identify loan documentation to provide proof of ownership to utility providers.
• Develop constructive and cooperative working relationships with other employees and maintain those relationships over time.
• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership.
• Organize and maintain a log of completed files.
• Comply with the Code of Conduct and regulatory training requirements.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.


Required Qualifications:
• High School diploma or equivalent.
• Strong verbal communication skills.
• Problem solving skills and attention to detail/ accuracy.
• Basic Excel skills.
• Good written skills to document call data.


Preferred/Other Qualifications:
• 2+ years of customer service experience.


Benefits:
• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.


The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.


In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.