Guidewire Claims Support & Integration Analyst

Guidewire Claims Support & Integration Analyst

As a Guidewire Claims Support & Integration Analyst, you will make an impact by supporting critical claims data integrations across Guidewire ClaimCenter and downstream enterprise systems. You will play a key role in ensuring data quality, investigating integration failures, resolving production issues, and validating successful processing across the claim's ecosystem.

You will be a valued member of the Claims Management IT team and work collaboratively with business stakeholders, developers, production support teams, data analysts, and integration partners to maintain the stability and performance of claims-related integrations.

In this role, you will:

• Investigate and resolve integration failures, Sonic messaging issues, and data validation errors across claims systems and enterprise platforms.
• Analyze claim, payment, reserve, exposure, check, and contact data within Guidewire ClaimCenter to identify root causes and support issue resolution.
• Validate data movement and downstream processing across Enterprise Data Warehouse (EDW), Snowflake, MarkLogic, and Claims Data Mart (CDM) environments.
• Build, review, test, and troubleshoot XML payloads and integration messages to support remediation and production support activities.
• Collaborate with business and technical teams on incident management, defect resolution, testing, deployments, and continuous process improvements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring attendance in a client or Cognizant office in Cincinnati, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• Experience supporting Guidewire ClaimCenter integrations, claim processing workflows, or insurance technology platforms.
• Strong SQL skills with hands-on experience querying and analyzing data using SQL Server Management Studio (SSMS) and/or Snowflake.
• Experience troubleshooting production incidents, integration failures, and data quality issues across enterprise applications.
• Knowledge of XML, web services, payload validation, and tools such as SoapUI for integration testing and analysis.
• Experience working with enterprise data platforms, data warehouses, and downstream system validation processes.
• Ability to perform root-cause analysis and communicate findings effectively to technical and business stakeholders.
• Experience leveraging ServiceNow or similar ITSM tools for incident and problem management.
• Strong analytical, problem-solving, and organizational skills.

These will help you stand out

• Experience supporting Guidewire ClaimCenter in a production support or application support environment.
• Knowledge of insurance claims business processes, payments, reserves, exposures, and related workflows.
• Experience reviewing integration mappings, application code, or Java-based integrations using tools such as IntelliJ IDEA.
• Familiarity with MarkLogic, Claims Data Mart (CDM), or enterprise data warehouse environments.
• Experience using Beyond Compare, Notepad++, or similar tools for XML and XSLT analysis.
• Exposure to AI-assisted productivity tools such as GitHub Copilot or Microsoft Copilot to support analysis, documentation, and troubleshooting activities.
• Experience mentoring team members and contributing to knowledge management and operational documentation.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until October 25, 2026

The annual salary for this position is between $130,000 - $150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email View email address on click.appcast.io with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.