Retail Store Associate

Job Description

Job Description

Join the GOAT USA Retail Team!

We’re looking for enthusiastic, customer-focused individuals to join our retail stores as Retail Store Associates. This is a great opportunity for anyone who loves fashion, enjoys working with people, and wants to be part of a growing brand. Perfect for college students or anyone looking for a flexible, rewarding job in a fun environment.

As a Retail Store Associate, you’ll be the face of GOAT USA, helping customers find the perfect items, creating an unforgettable shopping experience, and driving sales. You’ll gain valuable skills in customer service, sales, and teamwork, all while working in a fast-paced, upbeat environment.

At GOAT USA, we believe in building a strong, supportive team. You’ll work closely with fellow associates and managers to keep the store running smoothly, learn the ins and outs of retail, and represent a brand that’s all about energy, positivity, and community.

If you’re reliable, outgoing, and ready to bring the GOAT USA spirit to our customers, we’d love to have you on the team!

WHAT YOU'LL DO:

We are looking for hardworking individuals with a positive attitude for the Retail Store Associate position at the GOAT USA store in the Tanger Outlets in Riverhead, NY.

Job Purpose  

The Retail Store Associate is responsible for creating a great in-store experience by helping customers find what they need, sharing knowledge about products, and keeping the store clean, organized, and fully stocked. This role supports sales by providing friendly, attentive service, assisting with purchases, and making every customer feel welcome- helping build strong relationships and repeat business.

  Job Duties and Responsibilities

• Provide a friendly, engaging customer experience and represent the GOAT USA brand positively
• Help customers find products, answer questions, and offer sizing and style guidance
• Operate POS systems and handle transactions, returns, and exchanges accurately
• Work with team members and management to support daily store operations
• Maintain knowledge of products, promotions, and brand initiatives
• Greet customers, hand out stickers, and offer assistance throughout their visit
• Fulfill online and in-store pickup orders accurately and on time
• Follow all store policies, procedures, and loss prevention guidelines
• Understand and follow inventory management policies and systems
• Address and resolve customer concerns and escalate issues when needed
• Maintain an organized stockroom and assist with receiving shipments
• Set up and maintain merchandise displays according to brand standards
• Keep the sales floor clean, organized, and fully stocked

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

Flexible schedule, all hours available.