Patient Access Representative

Patient Access Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Patient Access Representative at CHI St. Alexius Health Dickinson, you will help patients and clinical teams navigate the admission and registration process so they can receive timely, seamless, and high-quality care.

Every day you will act as the first point of contact for patients entering the facility. You will be expected to ensure accuracy, maintain strict confidentiality, and provide compassionate support during the check-in process.

To be successful in this role, you must possess strong administrative skills, the ability to navigate multiple computer systems, and a commitment to excellent customer service.

• Accuracy & Data Integrity: Expertly capture and verify patient demographics and insurance information to ensure seamless billing and clinical workflows.
• Customer Engagement: Provide a positive, professional experience for patients and families, communicating clearly regarding financial responsibilities and appointment logistics.
• Operational Excellence: Maintain compliance with privacy regulations (HIPAA) while efficiently managing high-volume registration, scheduling, and documentation tasks.
• Problem-Solving: Proactively identify and resolve registration discrepancies and know when to escalate complex issues to ensure workflow continuity.

Required:

• High School Diploma or GED upon hire
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

CHI St. Alexius Health Dickinson, part of CommonSpirit Heath, a national nonprofit health system based in Englewood, Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care, assisted and residential living communities, community health services organizations, home health agencies, and numerous outpatient facilities.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.