Customer Service Coordinator

Customer Service Coordinator

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home. Essential duties and responsibilities include the following. Other duties may be assigned.

Receive and confirm receipt of homeowner requests

Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments

Evaluate homeowner repair issues to determine if they are warrantable items

Communicates effectively to homeowner if repair issue is deemed not warrantable

Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Schedule and manage subcontractors to make designated warranty repairs

Certifies warranty work is completed within contractor obligations

Follow up with homeowners to ensure concerns are addressed in a timely and professional manner

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Develops and maintains good rapport with subcontractors and homeowners

Execute policies to ensure compliance with quality standards

Required Qualifications

High School Diploma or GED

6 months to 1 year related experience

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Proficiency with MS Office and email

Ability to lift and/or move up to 15 pounds

Preferred Qualifications

Previous customer service experience

Excel in effective and positive communications

Work effectively in high pressure situations

Ability to provide a systematic approach in carrying out assignments

Job: Warranty

Primary Location: Ohio-Westerville

Organization: Home Builder

Schedule: Full-time