Spare Parts Coordinator

Title: Spare Parts Coordinator Id: 20950 Type: Full Time Location: Milton, VT Responsibilities Customer-oriented, building long-term solid customer relationships demonstrating empathy, patience, adaptability, and proactivity, and anticipating customer needs. Assisting customers over the phone and via email with inquiries related to spare parts sales, including identifying required part numbers, alternative components, available accessories, inventory availability, and lead times. Primary contact for customers; communicating with staff from different departments (project engineers, warehouse, logistics) to ensure order status and resolve inquiries. Multitasking and using multiple systems to assist customers with spare parts sales and inquiries over the phone and via email, including identifying required part numbers, alternative components, available accessories, inventory availability, lead times, and product documentation. Acting as a change agent that demonstrates a willingness to learn and improve processes, providing proactive updates about processes, policies, and best practices for customers. Participating in ongoing continuous process improvement; finding, developing, and implementing improvements. Maintaining up-to-date knowledge of Husky Machine and Mold technology. Supporting the monitoring of team dashboards and daily and weekly team activities to control backlog. Providing global support based on prevailing business initiatives on the quote/order process. Qualifications Post-secondary education (college diploma or university degree) preferred or 3‑5 years of relevant experience. Previous experience in customer support via phone and email. Highly proficient in spoken and written English; secondary or tertiary language skills are a strong asset. Ability to work independently in a high‑paced environment and be self‑motivated. Solid technical skills and experience using MS Office (Outlook, Excel, Power BI, and Word). Excellent interpersonal, verbal, and written communication skills. Ability to interact effectively and professionally with customers. Availability to support various weekday shifts, weekends, and after hours as needs arise, including vacation coverage and statutory holidays. Proficiency in Baan LN and/or Baan 4 or CRM is an asset. Pay Range $65,000 - $80,000 Benefits Competitive compensation and benefits package and excellent opportunities for growth and advancement. Equal Opportunity Employer Husky TechnologiesTM is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. We do not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees with access to compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, or (c) consistent with the contractor’s legal duty to furnish information (41 CFR 60-1.35(c)). #J-18808-Ljbffr