Customer Service Representative, PepUp

Job Details: Job Location: TGO Georgetown - Georgetown, DE 19947 | Position Type: Full Time | Education Level: High School | Salary Range: $16.00 - $22.00 Hourly | Travel Percentage: None | Job Category: Customer Service. Summary A customer service representative (CSR) will act as a liaison, provide product/services information, and resolve emerging issues that customer accounts might face with accuracy and efficiency. The office environment is run by a single person who is responsible for daily office activities. Responsibilities Assist customers with any questions regarding their accounts both in person and on the telephone. Resolve any complaints by working with other departments to satisfy the customer promptly. Research customer problems and perform adjustments to correct issues. Receive payment on accounts in person and by telephone. Reconcile customer accounts. Perform any customer account maintenance such as address changes, budget payment, and prebuy plans. Track and record problem calls. Handle mailing of daily invoices and the process of month‑end statements. Assist switchboard/receptionist with answering incoming calls. Contact customers to update information and look for opportunities to better serve their needs. Perform general correspondence duties and other tasks assigned by the Customer Service Manager. Monitor tank gauges. Verify petty cash. Skills & Experience Proven communication and customer service skills. Excellent computer skills. Organized and detail‑oriented. Self‑motivated. Polite and friendly customer‑service demeanor. Ability to multi‑task, prioritize, and manage time effectively. High School degree. Flexible with work hours. Physical Demands This is largely a sedentary role. The employee will sit and/or stand for the majority of their shift, view computer screens, and handle paperwork and filing. The position requires the ability to lift around 25 pounds, open cabinets, bend, stoop, kneel, and occasionally pull or lift objects up to 25 pounds. #J-18808-Ljbffr PepUp