Group Party Supervisor

Job Description

Job Description

Group Party Supervisor
Location: Malibu Jacks, North Richland Hills

Company Overview :

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day

Job Summary :

The Group Party Supervisor position oversees the execution and guest experience of birthdays, company events, and any other functions held at the park. This position oversees party hosts and also assists the Party Manager on any day of duties needed to execute events. This person would also be responsible for taking payment, helping party contacts with any issues, and any other duties assigned by the party manager and/or operation team.

Key Responsibilities :

• Oversee all activities during the event to ensure everything runs smoothly and according to plan. This includes supervising party hosts, managing timelines, and addressing any issues or concerns that may arise
• Assisting the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
• Provide exceptional customer service to clients and guests throughout the event, addressing any questions or concerns and ensuring their needs are met in a timely and professional manner
• Proactively identify and resolve any issues or challenges that may arise during the event, with the assistance of the operations team
• Ensure compliance with all safety regulations and company policies during the event, including proper handling of equipment, food safety standards, and emergency procedures

Education :

• High school or equivalent education required.

Requirements :

• Excellent customer service orientation and focus on customer satisfaction required
• Strong people skills with the ability to resolve any guest issues that arise during the event
• Able to be on your feet for long periods of time
• Outgoing personality with a positive attitude towards the guest and guest experience
• Valid driver’s license required
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 20 pounds.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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