Director, Program Operations Metrics

Operational Kpi Program LeaderLead the governance, execution, and continuous improvement of Quest Diagnostics' Operational KPI program through partnership with executive Franchise (Idea to Market), Commercial (Market to Order) and Operational (Order to Cash) leaders. Own DMS process responsible for delivering Quality and Service metrics performance across all Regions.Design, develop and implement Operational Analytics tools throughout Order to Cash functions. Establish embedded operating rhythms and facilitate adoption of tools throughout multiple levels of management to continuously improve established KPIs and systematically optimize capital and labor resources.This position needs to be located near any major quest lab, including Pittsburgh, PA or Secaucus, NJ.Pay Range: $170,000-210,000/year + 20% Annual Incentive PlanSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunities…and so much more!ResponsibilitiesExecutive leader of Quest Diagnostics' Operational KPI ProgramDevelop matrix driven relationships with Idea to Market Franchises, Market to Order regional Commercial leadership, and Order to Cash regional Operations leadership teams to link key indicators to the business performance.Ensure adherence to data integrity critical to Operations Metrics to drive business decisions, the basis of senior management regional reviews, and a significant contributor of variable compensation for all company employees.Establish, validate, and audit measurement systems of all master data sources for all Operations Metrics.Facilitate alignment around Operational Metric definitions, defects and opportunities.Owner of KPI business performance review cadence responsible for improving Quality and Service metrics performance across all regions and Order to Cash function, including setting agendas, ensuring regional pre-work is completed, facilitating executive review meetings, and tracking all follow-up actions to closure.Synthesize complex operational performance data into clear, concise, and compelling narratives for executive-level consumption. Prepare and deliver presentations that not only report on performance but also provide strategic recommendations.Serve as the primary subject matter expert for all enterprise performance metrics. Field inquiries from business unit leaders, clarify metric definitions and calculations, and provide data-driven insights to explain performance trends.Lead Implementation of Operational Analytics Tools throughout center led functions and regional front-line leadershipTranslate master data and multi-variate models into simplified visualization concepts, dashboards and tools facilitating development of Operational Analytics tools.Provide training and continuing educational courses to all employees on key data software and developed Operational Analytics solutions.Establish and embed Operating mechanisms to leverage Operational Analytics solutions for daily business insights and decisions for regional, center led and executive management staff.Serve as the primary conduit between Operations and the IT Data engineering teams to establish precision measurement systems and fully leverage data lake master data into Operational Analytics solutions.Identify & prioritize enhancements to existing & creation of supporting dashboards, tools, & operations modeling to ensure alignment with most critical business prioritiesQualificationsMS/BS or equivalent (Required)Engineering/Statistics degree (Preferred)Process / Continuous Improvement Expertise (Six Sigma Master Black Belt Certification (Preferred)Demonstrated experience (5+ years) of leading a defined project management process from initiation to completion.10-year minimum work experience in a role requiring:Executive level business decisions from engineering economic analysisDemonstrated process improvements from operational functionsExcel- for data mining and creation of static modelingMinitab- for statistical analysis of historical dataPowerPoint- for executive level presentationsDirect experience in influencing operational leadersExcellent written and verbal skillsResults-orientedCollaborativeExpertise in creating, managing and discerning large master data setsProcess / Continuous Improvement Expertise (Six Sigma Master Black Belt Certification preferred)Lean manufacturing expertiseExpertise in financial modeling and business case developmentWorking understanding and experience with all Order to Cash processesAbout the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.Job InfoJob Identification 69630Job Category Quality AssurancePosting Date 09/18/2026, 01:18 PMJob Schedule Full timeJob Shift DayLocations 875 Greentree Rd, Pittsburgh, PA, 15220, USWorkplace On-site 3 days/weekRegular or Temporary RegularWeekly Working Hours 40.00AIP Target % 20© MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 875 Greentree Rd, Pittsburgh, PA, 15220, US Copy to Clipboard