Supervisor, Solutions Center - Financial Services

Supervisor, Solutions Center - Financial Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

We are seeking a highly skilled and relationship-focused Supervisor who thrives in a fast-paced, consultative environment and is passionate about developing people, building strong business relationships, and delivering exceptional customer experiences. This role is responsible for overseeing daily team operations, guiding associate development, and serving as a trusted resource for complex and sensitive business matters.

The ideal candidate is an outstanding communicator with exceptional written and verbal communication skills, capable of drafting professional correspondence, delivering clear messaging, and engaging effectively with executive-level leaders, internal stakeholders, customers, and financial professionals. Success in this role requires sound judgment, emotional intelligence, and the ability to confidently manage escalated inquiries, sensitive complaints, and challenging situations with professionalism, empathy, and discretion.

It is our intention to fill this role in Columbus, Ohio or Scottsdale, AZ on a hybrid basis requiring in-office presence at least two days per week. However, on occasion, applications from candidates working remotely who bring critical industry skills and relevant experience may be considered.

FINRA Series 6 license highly preferred at the time of application. Candidate must be willing to obtain Series 6 within 120 days of hire and Series 26, and 63 licenses within 180 days of hire.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Job Description Summary

Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As a Supervisor, you'll develop and implement team objectives, be responsible for supervising team activities and addressing potentially sensitive issues.

Key Responsibilities:

• Supervises all team activities including assigning and monitoring work, associate matters, team meetings, one-on-one meetings, asset retention efforts, etc.. Collaborates with associates to develop individual objectives and development plans and monitors progress accordingly. Addresses and supervises crucial, escalated inquiries from multiple distribution channels.
• Demonstrates effective leadership and manages performance according to Nationwide standards. Provides mentorship, feedback and rewards to team members. Acts as a guide and provides career development assistance to associates. Identifies and addresses improvement opportunities and implements development plans. Reviews call effectiveness and manages performance.
• Leads case design, business consultations, product updates, training, product rollouts, education and support. Identifies the question(s) behind the question to proactively help associates offer consultative expertise.
• Tackles complex issues and use appropriate resources for resolution. Acts as a subject matter authority/resource for other associates when team lead is not available. Understands the market and competitors to provide the desired outcome.
• Develops a team that demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customers and financial professionals. Encourages team to embrace social media and utilizes virtual technology to enhance customer/advisor experience.
• Communicates, supports and implements business unit and product strategies at the operating level.
• Provides input to budget development and manages expenses accordingly.
• Partners with the training area to conduct analysis of training opportunities. Provides recommendations on training needs. Delivers training when necessary.
• Represents area and/or department on different committees and/or projects.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director.

Typical Skills and Experiences:

Education: Undergraduate degree in finance, business administration, insurance, economics or communications preferred.

License/Certification/Designation: SIE, Series 6 and Series 26 may be required, based on assigned business unit.

Experience: Six years of experience in customer service and sales including experience in leading/supervising a team of service and/or sales professionals.

Knowledge, Abilities and Skills: In-depth knowledge of products, sales and support techniques, distribution channels, best practices in sales, management and training of sales professionals required. Excellent verbal and written communication skills to connect with customers/ producers and supervise a team. Supervisory, communications and training skills.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Call center environment. Extended periods of time sitting in front of a computer and taking phone calls.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 11/20/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at View phone number on click.appcast.io.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Supervisor, Solutions Center - Financial Services : $71,000.00-$133,000.00The expected starting salary range for Supervisor, Solutions Center - Financial Services : $71,000.00 - $107,000.00