Staffing Specialist

Staffing Specialist Hillcrest Caring Companions

Hillcrest Health & Living is looking for an organized, responsive, and relationship-focused Staffing Specialist to join our Hillcrest Caring Companions team.

This role is an important part of creating a consistent, reliable experience for both clients and team members. The Staffing Specialist is responsible for coordinating schedules, filling open shifts, and making thoughtful matches between clients and caregivers based on availability, skill set, and personality.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Staffing Specialist, you will help make that possible by ensuring clients receive dependable support from team members who are well matched to their individual needs.

What You'll Do

As the Staffing Specialist, you will manage day-to-day staffing and scheduling needs for Hillcrest Caring Companions while working closely with clients, caregivers, and the Client Care Coordinator.

• Fill daily unassigned shifts with the best available team member based on client needs, skill set, availability, and fit.
• Proactively identify and fill open shifts to prevent gaps in service or lost care hours.
• Create and maintain monthly team member schedules.
• Consider team member availability, skills, and personality when making client assignments.
• Track and confirm schedules to ensure accuracy and appropriate coverage.
• Respond to team member calls regarding schedule changes, availability, or requests in a professional and solutions-focused manner.
• Respond to client and family questions or concerns related to scheduling.
• Coordinate introductions and job shadows between new clients and the team members who will support them.
• Partner closely with the Client Care Coordinator and Client Support Assistant to ensure strong client and caregiver matches.
• Process PTO requests while considering staffing coverage and continuity of care.
• Help resolve last-minute call-offs, schedule changes, and coverage needs.
• Participate in rotating on-call phone coverage to support after-hours client and team member scheduling needs.
• Assist with client chart filing and other administrative responsibilities as needed.
• Maintain clear, timely, and professional communication with clients, families, and team members.
• Help create a positive experience by keeping schedules organized, coverage consistent, and communication clear.

The role requires someone who can balance daily staffing needs with the bigger picture of client satisfaction, caregiver engagement, and continuity of care.

What We're Looking For

We are looking for someone who is organized, calm under pressure, and comfortable managing a lot of moving pieces.

The right candidate will understand that scheduling is more than filling an open shift. A strong match between a client and caregiver can directly impact the quality of the service experience. This role requires someone who can think ahead, communicate clearly, and make good decisions quickly when schedules change.

Ideal candidates will have:

• Previous experience in staffing, scheduling, workforce coordination, healthcare, home care, senior living, customer service, or a similar environment.
• Strong organization and time-management skills.
• Ability to manage multiple schedules, priorities, and last-minute changes at the same time.
• Strong problem-solving skills and the ability to make timely decisions.
• Excellent communication skills with clients, families, team members, and leadership.
• A professional and diplomatic approach when handling schedule changes, call-offs, or concerns.
• Ability to anticipate coverage needs and take action before they become service issues.
• Strong attention to detail when maintaining schedules, availability, and confirmations.
• Ability to match team members thoughtfully based on client needs, skill set, availability, and personality.
• Strong customer-service instincts and a desire to create a positive experience for clients and team members.
• Ability to work independently while collaborating closely with the Caring Companions team.
• Comfort using scheduling systems, technology, and other administrative resources.
• Flexibility to participate in rotating on-call responsibilities.

Education & Experience

• High school diploma or equivalent required.
• At least one year of experience performing scheduling or staffing duties required.
• Previous experience in home care, healthcare, senior living, private duty, staffing, or a similar service-focused environment preferred.

Why Hillcrest?

Behind every successful home care visit is a schedule that works.

As a Staffing Specialist, you will help ensure clients have dependable support while team members have clear, organized schedules that set them up for success. Your ability to anticipate needs, solve problems, and make thoughtful matches can directly impact both client satisfaction and team member experience.

This role is a great opportunity for someone who enjoys working with people, solving scheduling puzzles, and keeping things moving in a fast-paced environment.

You will also have the chance to build strong relationships with clients and caregivers while becoming a trusted resource for the Caring Companions team.

What Hillcrest Offers

• Competitive compensation.
• Multiple health insurance plan options.
• Vision, dental, and life insurance.
• Professional development support, including tuition reimbursement, certifications, and career-growth programs.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Supportive leadership and a collaborative team environment.
• Opportunities to grow within a mission-driven senior care organization.

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, and movement as needed.
• Must be flexible and calm when working with clients, families, or team members during stressful situations.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology, scheduling systems, and available resources efficiently and effectively.
• Must be able to travel to multiple work locations as needed.
• Must maintain a current driver's license and required automobile insurance coverage.
• Possible exposure to communicable diseases and bodily fluids.
• Must be available to participate in rotating on-call phone coverage.
• Other duties as assigned.

Ready to Keep Great Care Moving?

If you are organized, people-focused, and enjoy solving scheduling challenges while creating a great experience for clients and team members, we invite you to apply for the Staffing Specialist Hillcrest Caring Companions position.

Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through reliable scheduling, strong relationships, and dependable support.

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