Guest Experience & Hospitality Supervisor

Position Summary The Guest Experience Supervisor is responsible for overseeing the daily operations of the firm’s front office, conference center, and hospitality services to ensure a seamless and professional experience for internal and external clients. This role provides direct supervision to the Hospitality Supervisor, Guest Experience & Hospitality Coordinators, and front‑line staff, ensuring service excellence, operational efficiency, and adherence to firm policies. The Guest Experience Supervisor serves as the primary point of contact for escalations, coordinates cross‑functional support, and implements best practices to enhance workplace services. Essential Functions and Responsibilities Supervise and support Guest Experience & Hospitality Coordinators and other front‑line staff, providing guidance, training, and day‑to‑day direction to maintain high service standards. Oversee front office and conference center operations, ensuring that all interactions, spaces, and services reflect the firm’s professional image. Assist in developing and enforcing policies and procedures to improve efficiency and workplace experience services. Ensure the capturing and tracking of dietary restrictions and hospitality notes in the firm’s Client Management Software. Act as the primary escalation point for front office, conference services, and hospitality‑related concerns, ensuring prompt and professional resolution. Ensure seamless coordination of conference room scheduling, catering, audio‑visual support, and guest office assignments. Collaborate with HR, Facilities, and IT teams to facilitate smooth office operations, including onboarding support for new employees and visiting professionals. Monitor vendor relationships and service agreements related to catering, office supplies, and hospitality services, ensuring service quality and cost‑effectiveness. Assist with budget monitoring for front office and hospitality operations, ensuring responsible cost management. Oversee inventory management for hospitality supplies, ensuring timely replenishment and availability. Gather and implement feedback to continuously enhance service quality and the overall workplace experience. Ensure compliance with firm policies, security protocols, and building regulations for all visitors and operational functions. Stay informed about industry best practices in workplace hospitality and guest experience, suggesting improvements where applicable. Job Specifications Bachelor’s degree preferred At least five (5) years of related work experience in a law firm, professional services, or hospitality environment Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) Knowledge of videoconference systems Ability to handle confidential and sensitive information with the appropriate discretion Strong written and verbal communication skills Strong organizational skills Strong client service skills Ability to work under minimal supervision Ability to work in a fast paced, time‑critical environment; handling multiple priorities Compensation and Benefits Target Hiring Range 83000 - 105000. Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package. Successful candidates will receive a competitive total rewards package with the opportunity to earn performance‑based bonuses. Physical Demands While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear Employee must occasionally lift up to twenty (20) pounds Work Environment Typical indoor office environment. #J-18808-Ljbffr