Field Operations Supervisor | Atlanta, GA

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role 

Zipline is looking for a Field Operations Supervisor to lead daily execution across 3–5 Drone Charging Sites in the greater Atlanta area. These sites support aircraft readiness and delivery operations.

You will directly lead local field teams and help ensure each site is staffed, safe, organized, and ready to operate throughout the seven-day operating week. You will coach employees, coordinate schedules and training, reinforce standard operating procedures, and address performance or readiness gaps.

You will report to the Business Field Operations Lead,  and work closely with Flight Operations, Customer Operations, Maintenance, and other teams. The Business Operations Lead sets market priorities and operating systems; you will translate those priorities into consistent execution across your assigned sites.

This is an onsite, field-based role requiring regular travel between locations. The operating schedule spans seven days, so the role may require early mornings, evenings, weekends, or holidays to support team and site needs.

What You'll Do

• Lead daily site execution. Ensure assigned sites are staffed, organized, and ready to support the operating schedule.
• Manage and develop frontline teams. Set clear expectations, provide regular feedback, coach performance, and address issues promptly and consistently.
• Support hiring and onboarding. Partner with the Business Operations Lead on staffing needs, participate in hiring, and help new employees complete onboarding and role training.
• Coordinate schedules and coverage. Build and adjust staffing plans for assigned sites based on operating hours and business needs. Identify coverage risks early and communicate gaps.
• Train teams and reinforce standards. Deliver or coordinate training, confirm employees understand their responsibilities, and coach teams on approved procedures.
• Implement and improve SOPs. Ensure teams follow current operating procedures and site checklists. Identify unclear or outdated instructions and recommend updates to the Business Operations Lead.
• Maintain site readiness. Monitor charging equipment, supplies, inventory, and site conditions. Coordinate with Maintenance or other teams when equipment or facility issues need attention.
• Monitor performance and take action. Review measures such as fulfillment speed, site readiness, quality, and customer experience. Use data and direct observation to identify problems, assign follow-up, and track progress.
• Conduct site visits and audits. Check operating standards across shifts and locations, document gaps, and follow through on corrective actions.
• Coordinate issue response. Work with Flight Operations, Customer Operations, Maintenance, and the Business Operations Lead to resolve operational issues and escalate risks promptly.
• Support launches and operational changes. Help prepare teams and sites for new launches, updated procedures, and changes to local operations.
• Communicate field conditions. Provide timely updates on staffing, site readiness, team performance, risks, and improvement opportunities.
• Build future leaders. Identify employees with leadership potential and provide coaching and development opportunities.

What Success Looks Like

• Assigned sites have reliable staffing and are prepared for the seven-day operating schedule.
• Employees understand their roles, training requirements, and operating procedures.
• Site readiness issues are identified early, assigned to the right teams, and followed through to resolution.
• Teams consistently follow safety and quality standards across locations and shifts.
• Performance gaps are addressed with clear coaching and documented follow-up.
• Site conditions and operating practices are consistent across the supervisor’s assigned locations.
• The Business Operations Lead has timely, accurate information about field performance, staffing, risks, and support needs.

What You'll Bring

• At least 3 years of experience in field operations, fulfillment, logistics, warehouse operations, retail management, or a related field.
• At least 1 year of direct experience supervising or coaching frontline employees.
• Experience coordinating schedules, staffing coverage, training, and performance expectations.
• Ability to use operational data and direct observation to identify issues and make practical improvements.
• Strong communication and coaching skills, including the ability to set expectations and address performance concerns.
• Strong organization and follow-through across multiple sites, teams, and priorities.
• Ability to work independently in the field and travel regularly between assigned sites.
• A hands-on leadership style and willingness to assist with physical operations when needed.
• Availability to support a seven-day operation, including early mornings, evenings, occasional weekends, and holidays based on business needs.
• A valid driver’s license and reliable transportation.
• Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
• Ability to complete required pre-employment screening and employment eligibility verification.

What Else You Need To Know

The starting cash range for this role is $75,000-$90,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.