Service Manager - Manchester, NH

Job Description Posted Tuesday, December 16, 2025 at 5:00 AM TITLE: Service Manager

GENERAL SUMMARY:

The Service Manager:

• Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.
• Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.
• Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.
• Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer Hire the best associates in the area Develop a superior team Ensure all associates have taken and passed all of their required LMS training Have all associates complete any and all relevant vendor training Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to meet customer needs during all hours of operation Effectively communicate with the team throughout the day, during daily huddles, and bi-monthly store meetings Monitor e-mail frequently for customer appointments and communications Train, support and deliver the 5 for 5 process to educate customers about vehicle conditions and partner on necessary solutions Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly Attend off-site meetings and training sessions as needed, typically several times per year Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business All facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location

PERFORMANCE MEASUREMENT:

Achieves all targeted levels of performance as outlined by leadership through various reports.

STANDARD MANAGEMENT WORK WEEK:

SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS:

Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver’s license issued in state of residence ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a summary of the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements Listed below is a summary of time and weight information for physical exertion in this role. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20 lbs. Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Note: This description preserves the core information and structure of the original role while converting to compliant HTML with allowed tags and improved formatting for readability. #J-18808-Ljbffr Vipauto