Bilingual Outbound Tele Sales Agent

Become a part of our caring community

The Outbound Tele Sales Agent conducts selling activities within a primary care setting. The Outbound Tele Sales Agent will make 45 outbound calls per day with the goal of getting our patients back into our clinics and reaching out to new patients who want to join our clinics. 10 patients per month to visit our clinics is the goal. Excellent customer service with the ability to find solutions is the key to victory.

The Outbound Tele Sales Agent is responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Proactively anticipates patients' needs in order to provide guidance and stellar customer service. Effectively describes services offered and sells prospective patients on the clinical care model. Documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures.

Use your skills to make an impact

Required Qualifications:

• Demonstrates strong verbal communication skills

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy

• Simplify complexity and integrate internal efforts to deliver an optimal customer experience

• Comfort working in a telephonic intensive environment

• Proficient in Microsoft Outlook, Word, and Excel

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

• Bachelor's degree

• Telephonic sales experience (inbound, outbound)

• Understanding of value-based primary care and/or Medicare Advantage

• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$45,000 - $60,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-04-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options