Product Manager, Pre and Post Experience

WHO WE ARE Lindblad Expeditions is a pioneer in expedition travel with a legacy of exploration spanning decades. From the first citizen explorers to Antarctica in 1966 to opening the Galápagos and Easter Island to tourism, and launching our partnership with National Geographic in 2004, we take nearly 25,000 guests annually to some of the planet’s most remote and pristine locations. At Lindblad Expeditions, we ensure guests experience the "Exhilaration of Discovery". POSITION SUMMARY As Product Manager, Pre and Post (PPM), you will create, budget, and execute all pre‑ and post‑voyage services. You’ll design multi‑day land extensions, coordinate internal air, group transfers, and optional hotel nights, and manage the financial performance of these offerings to optimize revenue and enhance the overall guest experience. ESSENTIAL DUTIES Overall Responsibilities: Perform essential duties on time, with additional duties added as required. Program Design and Execution: Build, price, and execute pre‑ and post‑voyage services, including multi‑day land extensions. Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensuring top performance. Collaborate with Voyage Product Managers to ensure programs complement at‑sea experiences and avoid overlap. Identify and drive opportunities to increase passenger conversion on land‑based add‑ons. Own pre/post experience guest survey scores and implement improvement plans. Seek opportunities to build experiences with LEX‑NG Fund projects and/or individuals into voyage offerings. Maintain current knowledge of the company’s environmental and social/community impact programs and share this knowledge at trainings and events. Air Program Management: Determine need for internal air and coordinate with Procurement to select and contract preferred suppliers. Provide clean handoffs to Coordinators and Additional Services for ongoing logistics. Hotel & Hospitality Room Coordination: Identify program needs for hotel nights/rooms and collaborate with Procurement for LEX‑compatible properties. Support execution of embark/disembark hospitality services (rooms, luggage storage, F&B, AV, guides, printouts). Ground Transportation & Transfers: Manage group airport transfers and on‑ground transportation of all pre‑ and post‑services. Ensure vendor coordination, communication, and alignment with LEX service expectations. Operational Support: Develop and maintain arrival/departure guidelines, itineraries, and LEX rep handbooks. Support Knowledgebase documentation and operational playbooks. Perform emergency duty services during select nights and weekends monthly. Revenue Optimization & Budgeting: Own pricing and profitability for all PPM services. Collaborate with Marketing and Sales to position offerings for high conversion. Track guest feedback and develop/improve offerings. Collaboration & Communication: Serve as geographic or program lead as needed, working with aligned Product Managers. Participate in cross‑functional briefings and internal stakeholder updates. Lead sales presentations and convey unique selling points of extensions and services. Travel as needed to scout new offerings, manage vendor relationships, and provide training. MINIMUM REQUIREMENTS Education: Bachelor's degree in business, hospitality, tourism, or a related field. Experience: Minimum of 3 years in travel program management, preferably in pre‑ and post‑voyage services. Proven experience in budgeting and financial management. Experience developing sales presentations and marketing strategies. Skills: Strong negotiation skills and vendor contracting experience. Excellent organizational and project management abilities. Effective written and verbal communication skills. Strong time management skills with ability to handle multiple tasks and meet deadlines. Self‑starter who can motivate and work well in a team environment. Industry Knowledge: Familiarity with destination management companies and ground transportation logistics. Understanding of guest service standards and operational excellence. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software. Travel Requirements: Willingness to travel to scout new offerings and manage vendor relationships. Communication Skills: Ability to read, write, and comprehend invoices, contracts, correspondence, and memos in English. Effective communication within and between departments with a professional demeanor. Outstanding relationship management and negotiation skills; additional language skills preferred. PREFERRED QUALIFICATIONS Education: Master’s degree in business administration, tourism management, or a related field. Experience: 5+ years in voyage development or similar roles within the travel or expedition industry. Experience managing internal/charter air travel programs. Familiarity with DMCs and international vendor contracting. Proven track record of successful project management and execution. Proven track record in increasing conversion or revenue through pre/post programming. Understanding of premium guest experience delivery standards. Knowledge: In‑depth knowledge of geographical regions relevant to the company’s voyages. Comprehensive understanding of competitive market positioning and pricing strategies. Technical Proficiency: Advanced proficiency in accounting software and CRM systems. Familiarity with industry‑specific software for itinerary planning and management. Familiarity with MXP. COMPENSATION $64,000 – $80,000 a year. Annual bonus eligibility up to 5%. PHYSICAL REQUIREMENTS Frequently required to sit, talk, and hear. Occasionally required to stand, walk, and reach with hands and arms. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned. BENEFITS Travel benefits for employees and their family Voyage of Discovery trips for employees to travel as guests Health insurance including Medical, Dental, Vision 401(k) plan with employer match Long‑Term Disability, Life & AD&D Insurance Flexible Spending Account (FSA) for out‑of‑pocket medical and dependent care Pre‑Tax Commuter Benefit 7–8 Paid Holidays 2–3 Floating Holiday Options (pro‑rated per start date) Up to 15 days of vacation (pro‑rated per anniversary year) Parental Leave Sick/personal days per city & state ordinance Pet Insurance discount EQUAL OPPORTUNITY EMPLOYER STATEMENT At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates diversity, we recognize the need to mirror that diversity within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, identities, and countries of origin where everyone feels they belong. Lindblad Expeditions is an equal‑opportunity employer. Individuals seeking employment are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. #J-18808-Ljbffr