PSU CSR

Participant Service Specialist

As a Participant Service Specialist within Infocrossing INC's BPS-IHS division, you will play a pivotal role in delivering exceptional service to MO HealthNet participants. This multifaceted position requires you to manage a broad spectrum of inquiries and requests in adherence to established policies and guidelines. Your core responsibility will be to provide accurate, timely, and professional responses to telephone and written communications, ensuring all interactions uphold the highest standards of courtesy and efficiency. In this role, you will navigate a fast-paced, high-volume environment that demands quick thinking, effective problem-solving, and strong interpersonal skills. You will work closely with cross-functional teams to resolve issues, update participant information, and support broader service objectives aimed at enhancing participant satisfaction and program outcomes. The ideal candidate will bring a minimum of two years of telephone customer service expertise along with at least two years of experience in fields related to healthcare, public health, managed care, or human services. We value adaptability, attention to detail, and the ability to thrive within a team-oriented setting where collaboration and continuous learning are emphasized.

Responsibilities include but are not limited to:

• Respond promptly and professionally to participant inquiries through various communication channels.
• Document and track all interactions accurately using internal systems to ensure continuity of service.
• Collaborate with healthcare providers, internal departments, and external agencies to facilitate resolutions to complex issues.
• Maintain knowledge of MO HealthNet policies, updates, and regulations to provide informed service and escalate issues appropriately.
• Participate in ongoing training sessions and knowledge-sharing initiatives to stay current with industry best practices.

Competencies Required:

• Client Centricity: Demonstrate a deep commitment to participant needs, prioritizing their experience and satisfaction in every interaction.
• Passion for Results: Exhibit dedication to meeting and exceeding service delivery goals in a timely and effective manner.
• Execution Excellence: Consistently apply attention to detail and rigor in performing duties accurately according to guidelines.
• Collaborative Working: Engage constructively with peers and interdisciplinary teams to foster a supportive and productive work environment.
• Learning Agility: Embrace opportunities for continuous personal and professional development; remain adaptable to evolving program requirements and technology tools.
• Problem Solving & Decision Making: Employ analytical thinking to address participant concerns efficiently, making sound judgments based on available information.
• Effective Communication: Communicate clearly and respectfully across diverse audiences, ensuring information is conveyed understandably and empathetically.

About the Role and Team: This position is embedded within the Business Process Services - BPS-IHS sector, focusing on delivering healthcare-related support services to a broad participant base. Our team thrives on collaboration, innovation, and dedication to public health objectives, offering an enriching environment where your contributions directly impact community health outcomes. Joining Infocrossing INC means becoming part of a global leader that values diversity, inclusion, and the empowerment of each team member. The role offers opportunities to develop specialized knowledge within healthcare services and unfold a meaningful career journey supported by inclusive company culture and comprehensive resources.

Why Join Infocrossing INC and Wipro? Reinvent your world with us. Infocrossing INC, as a proud part of Wipro, stands at the forefront of digital transformation with bold ambitions to innovate and evolve continuously. Our vision supports not only the advancement of our industry but also your personal and professional reinvention. We are committed to creating an environment where you can design your own career trajectory, supported by cutting-edge tools, dynamic teams, and a culture of continuous improvement. Joining us means contributing to projects with meaningful impact, expanding your expertise, and growing in a space energized by purpose and inclusivity.

Application and Inclusion Statement: At Infocrossing INC and Wipro, we celebrate diversity and are steadfast in ensuring equity throughout all facets of recruitment and employment. We believe that varied perspectives foster creativity and innovation and enrich our workplace community. As such, we invite individuals from all backgrounds, experiences, and abilities to apply for this role. We are dedicated to providing reasonable accommodations for applicants during the hiring process and for employees to perform their roles effectively. If you require assistance or accommodations, please reach out to our recruitment team. The expected compensation for this role ranges from $16.00 to $18.00 an hour. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.