Nail Technician

Job Description

Job Description

Position Overview:

The Nail Technician is responsible for providing professional nail care treatments to our guests, ensuring an exceptional spa experience. They will offer a wide range of nail services, from basic manicures and pedicures to more advanced nail enhancements. The Nail Technician will maintain a clean and organized work area, uphold high standards of hygiene and sanitation, and actively promote the spa's products and services.

About Cote Family Companies:

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. 

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. 

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be . 

Career Pathing:

This role has potential to grow into a more senior sales position, depending upon the individual’s performance and their ability to exceed goals.  Production is critical, as is the ability to work as a team with one’s colleagues.   Assuming both production and teamwork are illustrated, this role will grow along with the property and company.

Duties & Responsibilities: 

• Perform various nail care services, including but not limited to manicures, pedicures, acrylics, gels, and nail art.
• Consult with clients to understand their preferences, needs, and any nail conditions or allergies, ensuring a customized experience.
• Maintain a clean and organized workspace, including sterilizing tools and equipment, disposing of single-use items, and cleaning and disinfecting workstations.
• Stay informed about the latest nail care products, trends, and techniques and incorporate them into services when appropriate.
• Educate clients on proper nail care and recommend products for at-home maintenance.
• Promote and sell nail care products, including polishes, lotions, and treatments, to clients.
• Upsell spa services and packages to enhance the guest experience and revenue generation.
• Manage client bookings, ensuring punctuality and professionalism in appointments.
• Handle guest inquiries, concerns, and complaints with care and courtesy, aiming to provide satisfactory resolutions.
• Maintain accurate records of client information, services provided, and retail sales.
• Adhere to all spa protocols, procedures, and standards for quality and hygiene.
• Keep an inventory of nail care supplies, report low stock levels, and assist in procurement.
• Assist in spa marketing initiatives and events to attract and retain clients.
• Participate in team meetings, training sessions, and continuous education programs.
• Other duties as may be assigned

Job Requirements:

• Strong knowledge of nail care techniques and products.
• Excellent customer service and communication skills.
• Sales and upselling ability.
• Attention to detail and a commitment to cleanliness and hygiene.
• Flexibility in working hours, including evenings and weekends.
• Physical stamina to perform nail treatments throughout the day.
• A positive, friendly, and professional demeanor.

Education and Experience:

• State-issued Nail Technician License.
• Proven experience as a Nail Technician, preferably in a spa or resort setting.

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