Client Delivery Director, Center for Daring Leadership

Client Delivery Director

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can't cram it all in here, but you'll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please ensure you can realistically commit to this structure before applying.

As BetterUp's Client Delivery Director you'll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports.

What you'll do:

• Executive Relationship Stewardship: Build and sustain trusted relationships with client stakeholders after the sale — spanning executive sponsors, operating leads, and technical or program counterparts. Serve as the connective tissue across the partnership, bringing steadiness, strategic clarity, and thoughtful responsiveness to every interaction. Develop a nuanced read of stakeholder dynamics, including informal influence, competing priorities, and the organizational realities that shape how decisions actually get made.

• Experience and Program Design Stewardship: Act as a steward of the overall learning and transformation experience across cohorts, workstreams, and facilitators. Protect the integrity of the methodology while adapting thoughtfully to client context, timeline pressure, and evolving business needs. Spot moments where design drift, over-customization, or fragmented decisions could weaken impact, and intervene early to preserve coherence, quality, and meaning.

• End-to-End Delivery Leadership: Lead the successful end-to-end delivery of the BetterUp experience for clients across operational, technical, and programmatic dimensions. Ensure client goals are clearly understood, translated into executable plans, and aligned to milestones, ownership, and internal workflows. Help shape delivery approaches that not only run smoothly, but continually evolve toward greater effectiveness, scalability, and client value.

• Coach and Facilitator Quality Partnership: Partner closely with facilitation and coaching leads to uphold a high bar for quality across the participant experience. Build strong feedback loops that surface issues early, enable thoughtful intervention, and distinguish clearly between challenges of capability, fit, context, and engagement. Support an approach to quality that is rigorous, fair, and oriented toward both excellence and learning.

• Measurement, Insight, and Value Storytelling: Define and drive a measurement approach that captures both learning progress and business relevance. Translate participation patterns, feedback signals, and outcome data into clear, credible narratives that resonate with client leaders. Help clients see not just what is happening, but why it matters — connecting program experience to the broader leadership, cultural, and business shifts they care about most.

• Governance and Operational Clarity: Design and run the governance mechanisms that create visibility, accountability, and momentum across the partnership. Monitor delivery health, timelines, risks, participant experience, and value realization through both internal and client-facing forums. Use governance not as bureaucracy, but as a way of creating shared clarity, faster decisions, and stronger execution.

• Strategic Communications and Change Leadership: Own the flow of communication across the life of the engagement, ensuring stakeholders receive timely, thoughtful, and well-calibrated updates on progress, risks, decisions, and outcomes. Lead communications and change management in a way that builds trust, reduces noise, and helps people stay oriented during moments of ambiguity, complexity, or change.

• Voice of Client and Internal Influence: Serve as a clear and credible advocate for client needs inside the organization. Surface themes, tensions, and opportunities from the field that should shape curriculum evolution, product priorities, delivery design, and go-to-market strategy. Bring the voice of the client into internal conversations in a way that is grounded, constructive, and influential.

• Cross-Functional Leadership and Alignment: Lead post-sale planning and execution across cross-functional teams, including Customer Success, Services, Product, People Insights, and other key partners. Build the relationships and shared understanding that make collaboration effective over time. Create alignment not only through process, but through trust, context, and a compelling sense of shared purpose.

• Risk Navigation and Escalation Leadership: Lead risk, issue, and escalation management from early identification through resolution. Bring calm, judgment, and forward motion to high-stakes situations, ensuring internal teams and client stakeholders stay aligned on the path forward. Operate as a problem-solver and sense-maker, bringing recommendations, tradeoffs, and clear next steps rather than simply surfacing problems.

If you have some or all of the following, please apply:

• 10+ years of service and/or software delivery experience (execution and/or leadership)

• 8+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)

• Excellent relationship building and relationship management skills

• Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)

• Exceptional strategic thinking and operational excellence skills

• Influencing / working cross functionally (independently navigate well through an org)

• Strong program/project management skills (scrum/agile a plus)

• Ability to look around corner / uncover early indicators of risk to drive proactive remediation

• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies

• Minimum 20% travel required (client onsite travel)

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that