Director of Product Experience

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! 

Interested in joining our smart, fun, and talented team?

Position Overview

We are looking for a Director of Product Experience to define and build the end-to-end user journey across our Manager and Employee Apps — not just how they look, but how they think, feel and flow as a unified platform. This is a rare, genuinely cross-disciplinary role. It sits at the intersection of product strategy, UX/UI design and delivery. You will own the experience layer of Fourth's platform: the navigation, information architecture, interaction patterns and design system that make everything feel like one product. You will lead a multidisciplinary team: the UX/UI designers working across the experience layer report into you, alongside a dedicated Product Manager and a delivery squad of front-end and back-end engineers and QAs. This gives you the full capability to not just define the experience, but to build and ship it. This is not a governance or oversight role. You will be hands-on, accountable and decisive.

Primary Responsibilities

Manager App & Employee App

• Defining and building both apps from the ground up — strategy, roadmap, design and delivery

• The navigation architecture, information hierarchy and overall UX framework across both apps

• How underlying platform capabilities (scheduling, inventory, HR, payroll) are presented to users without exposing backend complexity

• The consistency and coherence of the experience — ensuring both apps feel like one platform regardless of which domain powers the feature underneath Design System & Standards

• Ownership and governance of the Fourth design system — component library, interaction patterns, visual language, accessibility standards

• Ensuring every team building into the platform adheres to experience standards, not just brand guidelines

• Defining and enforcing the rules that make new features feel native rather than bolted on Workflow Definition

• Partnering with domain product leads (WFM, Inventory, HR, Payroll) to define end-to-end workflows that span multiple systems

• Translating intent-based user journeys (e.g. cover an absence, approve a schedule, raise a purchase order) into coherent, low-friction experiences

• Acting as the arbiter of experience quality — challenging domain teams when feature delivery compromises overall coherence Team Leadership

• Leading a multidisciplinary team: UX/UI designers (who report into this role), a Product Manager, and a delivery squad of front-end and back-end engineers and QAs

• Creating a high-performance design and product culture — opinionated, user-obsessed, outcome-focused

• Growing individual capability while maintaining a clear, shared vision of what great looks like

Key Skills and Competencies

• 8+ years in product, design, or experience roles

• Has owned and shipped end-to-end products, not just designed them

• Led multidisciplinary teams, including designers and PMs

• Operated in complex, multi-product or platform environments

• Held delivery accountability — you have shipped things on time

• B2B SaaS or enterprise software background preferred

• Hospitality or operational software a strong plus

Skills & Mindset

• Thinks in workflows and user outcomes, not features or modules

• Strong design taste and high standards for interaction quality

• Commercially aware — balances craft with momentum and pragmatism

• Exceptional at influencing without authority across domain teams

• Comfortable in complexity — thrives in messy, high-stakes environments

• Clear, direct communicator who earns trust through quality of thinking

• Energized by bringing order to fragmented systems, not intimidated by it

The Real Challenge

Our platform is powerful but fragmented. Multiple products acquired over many years each have their own logic, their own patterns, and their own habits. Your job is not to wrap that complexity in a prettier skin. It is to remove it from the user's view entirely. The person who succeeds in this role will have done something like this before. They will have looked at a multi-product estate and felt the pull to just ship an interface layer — and resisted it. They will know that experience coherence is a structural and organizational problem as much as a design problem. And they will have the conviction and credibility to drive change across teams that do not directly report to them. Reporting & Structure This role reports to the VP of Product and sits on the Product Leadership Team.

You Will Work Closely With

• Domain Product Directors (WFM UK, WFM US, Inventory, HCM)

• Director of Platform — core services, data science, data engineering, analytics, and iQ 3.0

• Engineering leads across the experience layer

• iQ / Intelligence team (alerts, recommendations, and AI capabilities)

• GTM, Customer Success, and Sales — to ensure the experience reflects how customers actually buy and use the product

What Success Looks Like In 90 Days

• Deep understanding of Fourth's existing product estate, design system foundations, and user feedback landscape

• Clear point of view on the three biggest experience gaps and a plan to close them

• Established working relationships with domain product directors

• First workflow end-to-end owned — designed, delivered, and live in 12 Months

• A unified design system that is adopted and enforced across all teams, built into the platform

• Manager App and Employee App are live, coherent, and measurably better — tracked through NPS, task completion, and time-to-action

• A team that operates with high autonomy and clear standards, shipping with confidence

• Experience is treated as a platform capability, not a domain afterthought

Fourth Benefits

Unlimited PTO!
Medical, Dental, Vision Insurance!

401k Match!

Parental Leave

Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. 

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.