eCommerce Operations Specialist

Digital Commerce Operations PartnerHelp Shape the Future of Modern MobilityThis role sits at the center of Travelpro's transformation—from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company.The Digital Commerce Operations Partner supports the day-to-day management and optimization of Travelpro's global Shopify eCommerce websites, contributing directly to the achievement of annual revenue, margin, and eCommerce KPI targets. Working in close partnership with the E-commerce Platform & Operations Lead and the DTC Leads, this role helps maintain site performance, executes web projects, and ensures smooth operational continuity across multiple geographies.Success in this role means a well-functioning digital storefront — one where site issues are caught early, projects move efficiently, and customers experience a seamless path to purchase.Site Operations & Platform ManagementProvide internal support for multiple Shopify Plus instances across geographies and their associated teamsAssist with website copy and design updates including landing page development and new on-site featuresSupport web projects across multiple internal departments and external vendors, keeping timelines and deliverables on trackOrder Management & Issue ResolutionMonitor orders daily and work closely with Customer Service, Finance, and Operations to address fraud alerts, chargebacks, and delayed shipmentsFlag and escalate operational issues proactively to minimize customer impact and revenue leakageCross-Functional SupportCollaborate with DTC Leads and the Sr. Manager, eCommerce Operations to optimize site performanceServe as a reliable operational resource for internal stakeholders across the eCommerce functionWhat It Takes1–2 years of experience operating an eCommerce website, ideally in a direct-to-consumer environmentHigh proficiency in Shopify Plus store managementHTML, CSS, and web design experience requiredProficiency in Microsoft Office, specifically ExcelJavaScript and Liquid experience a plusKnowledge of SEM, SEO, and ERP systems a plusCapabilitiesStrong attention to detail and project planning and tracking skillsDemonstrated ability to work effectively cross-functionally across teams and vendorsStrong oral and written communication skillsPersonal qualities of integrity, credibility, and commitmentAbility to manage multiple priorities and stay organized in a fast-paced environmentWhy This Role MattersTravelpro's DTC channel depends on a digital storefront that runs cleanly and efficiently every day. This role is the operational backbone that keeps that engine running — catching issues before they become problems, ensuring projects execute on time, and freeing up senior eCommerce leadership to focus on strategy and growth. As the DTC business scales, this role grows with it, building the operational foundation for a world-class eCommerce organization.Qualifications4-year college degree in Computer Science, Information Systems, eCommerce, or a related fieldShopify Plus certification or equivalent hands-on platform expertise preferredFamiliarity with web analytics tools and eCommerce reporting dashboards a plusWorking EnvironmentPrimarily office-based with hybrid flexibilityHands-on interaction with Shopify CMS, Microsoft Office, and web development tools dailyOccasional collaboration with external vendors and cross-functional teams across time zonesWhat We OfferA culture built for growth: We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.Flexibility & Wellbeing: Flexible time away, company-paid holidays, and hybrid work flexibility.Comprehensive benefits: Medical, dental, vision, health savings accounts, and wellness programs.Invest in your future: 401(k) company match.Community & Connection: Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.About Travelpro®Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever. Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today's global traveler. Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.Travelpro® is a drug-free workplace.