Convention Services Manager

Omni Louisville Hotel Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city's heritage, culture, and character-felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel's speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options-including craft beer, fresh bakery items, and local favorites-the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match. Overview: The Convention Services Manager prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. This position primarily handles small to mid-size events, including City wide, Corporate and State Association Conferences. Our ideal candidate recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events, serves as the meeting planner's primary contact (following turnover) on property and is responsible for their experience, and supports and acts on behalf of the Director of Catering & Convention Services and Assistant Director of Catering & Convention Services in their absence. Responsibilities: Food & Beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room set up, group transportation, check in and check out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, decor (to include floral) requirements. Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference. Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues. Verifies contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups. Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations. Oversees contracted group room blocks to include cutoff, attrition, etc. Conducts pre-planning meetings to include necessary departments when requested by client. Entertains clients in a professional manner to establish closer working relationships. Initiates the method of payment process and assist the credit manager in all accounting procedures. Collects information to create master account estimates 90 days and 21 days prior to conference/event. Creates Banquet Event Orders (BEO's) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager. Distributes BEO's which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting. Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Resume Meeting, and Department Staff Meeting. Recommends appropriate "in-house" and/or preferred vendors for group related services to drive hotel revenue. Conducts pre-conference meetings with meeting planner and all appropriate department heads. During conference, will ensure the meeting arrangements are to the meeting planner's specifications. Ensures all on-site changes are managed efficiently. Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise. Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested. Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Uses their judgment to integrate current trends in event management and event design. Attend and actively participate in all pertinent meetings to include BEO, Resume, Cutoff, Daily Stand-Up, Daily Business Review, etc. Other duties as assigned by management. Qualifications: A minimum of 1-3 years previous experience as a Conference/Convention Services Manager in a high-volume upscale hotel preferred. Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation. Excellent communication skills in all aspects: verbal, written and non-verbal. Bachelor's Degree preferred. Appropriate, professional appearance and presentation. Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems. Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to work cohesively with co-workers both within and outside of the department. Ability to think clearly, quickly and make concise decisions. Ability to work well under pressure, dealing with many guest requests/questions within a short period of time. Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Stand, walk or sit for an extended periods or for an entire work shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. 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