Manager
Virtual Vocations Inc
Driving the onboarding strategy for small business clients, the full-time Manager, SMB Onboarding will lead a team of Onboarding Specialists remotely, focusing on improving onboarding outcomes, reducing time-to-value, and managing key performance metrics. Key Responsibilities Manage and develop a high-performance team of Onboarding Specialists, fostering accountability and continuous improvement Analyze and optimize the onboarding journey to reduce implementation times and enhance customer time-to-value Establish and track key performance indicators (KPIs) to monitor onboarding success and identify areas for improvement Required Qualifications 4+ years of experience in customer onboarding, implementation, or technical project management within a SaaS or healthcare technology environment 2+ years of direct people management experience with a proven track record of meeting performance metrics Strong analytical skills with experience in building dashboards and leveraging data to identify process bottlenecks Demonstrated success in refining processes and driving accountability across a remote team High proficiency with CRM and implementation tracking software (e.g., HubSpot, Salesforce, Gainsight, Zendesk, Jira)
Vacancy posted 2 days ago
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