Houseperson - Holiday Inn Cleveland Clinic

JOB OVERVIEW

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

RESPONSIBLE BUSINESS

• May collect newspaper and other items for recycling.
• Assist room attendants with heavy items such as mattresses and linens. Deliver

linens and other supplies to room attendants. • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors. • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry. • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. This job requires ability to perform the following: • Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

Other: • Communication skills are utilized a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often when reading assignments and completing checklists. • May be required to work nights, weekends, and/or holidays. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.