Delivery Driver

Job Description

Job Description

Description:

Position: Delivery Driver

Classification: Hourly, Non-Exempt

Expected Weekly Hours: 28-32

Wage: $21.20/hour

Nossa Familia Coffee is looking for people to join our team!

About Us

Located in Portland, Oregon, we operate in an area rich with coffee roasters. So, what makes us different?  

• We are proud to be Oregon's first Certified B Corporation coffee roaster. We take our commitment to sustainability, social responsibility, and environmental stewardship seriously. 
• We are truly farm-direct. Ask us about it! 
• We hire people who believe in and want to work with us to further our purpose: to deliver delicious farm-direct coffee and create positive relationships locally and globally. 
• Our standout team is essential in our goals to create a great coffee company that helps make the world a better place.  

Nossa Familia Coffee is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees to learn and grow.? We seek a diverse team and place high value on positive, hard-working individuals who may not fit the coffee stereotype. If you think you won't fit in, we challenge you to reconsider; if you lack any of the listed experience below, but you have life experience that you believe substitutes, we urge you to apply and highlight that. There are many ways to achieve experience and become adept in all items listed below—please call out your varied life experiences and apply those to the requirements listed below. 

About You

You are a motivated, self-directed team player who is passionate about coffee, community, and a positive work environment. The words “sustainability” and “zero-waste,” our Purpose, and our Core Values all speak to you, and you’re excited to promote these efforts and work for a company with these values. 

You genuinely enjoy meeting people, building relationships, and creating positive interactions wherever you go. You take pride in providing exceptional customer service and recognize that every delivery is an opportunity to strengthen a partnership. You're observant, proactive, and naturally look for ways to help without waiting to be asked. Whether it's noticing a customer need, identifying an opportunity to improve service, or sharing a potential sales lead with the team, you take initiative because you care about the success of both our customers and our company. 

You are dependable, self-motivated, and comfortable working independently while managing your time effectively. You pay attention to details, communicate clearly, and remain calm and professional when plans change or unexpected situations arise. You enjoy learning new skills, are curious about specialty coffee, and are excited to expand your knowledge of our products and equipment so you can better support our customers. Above all, you understand that the relationships you build on your route play a meaningful role in retaining and growing one of the most important parts of our business. 

Our Purpose: “We deliver farm-direct coffee and nurture positive relationships locally and globally.”

Our Core Values:

• ABMF (Always Be Making Friends) - Strangers are simply friends we haven't made yet! We are warm and welcoming and look for the win-win in every situation. 
• Build Trust - We act with honesty and integrity, and strive to be a reliable source of knowledge and support. 
• Live Fully! - We believe everyone should live life to the fullest - doing meaningful work, having fun, and working on personal growth. 
• Care - We show care throughout our Full Cycle of coffee: caring for each other, our local community, customers, farmers, and delivering exceptional coffee. 
• Entrepreneurial Spirit - This is about resourcefulness! We treat challenges as opportunities. We problem-solve and work creatively to get things done.  

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Load, transport, and deliver coffee, supplies, and equipment to wholesale customers accurately and efficiently. 
• Safely operate a company-owned delivery van in accordance with all traffic laws and company safety standards. 
• Provide direct support to our wholesale customers if issues arise with their coffee service. 
• Maintain a safe, sanitary, and organized workspace. 
• Notify supervisor of any mechanical or material issues. 
• Weigh, process, and package roasted coffee. 
• Complete scheduled delivery routes within established timeframes while maintaining a high level of customer service.  
• Serve as the primary in-person representative of the company during deliveries, creating positive interactions with every customer.  
• Build and maintain strong relationships with wholesale customers by engaging professionally with owners, managers, and staff.  
• Communicate with customers in a friendly, positive, and solution-oriented manner.  
• Identify and communicate customer needs, concerns, or potential service issues to the appropriate internal team.  
• Recognize opportunities for additional product placements, equipment upgrades, or new business and communicate those opportunities to the team.  
• Assist customers with basic coffee-related questions and provide knowledgeable support.  
• Perform basic troubleshooting and minor maintenance on coffee brewing equipment.  
• Inspect the delivery vehicle before and after each shift and promptly report maintenance or safety concerns.   
• Handle products carefully to minimize damage and ensure deliveries arrive in excellent condition.  
• Work independently with minimal supervision while exercising sound judgment and professionalism.  
• Maintain clear communication with the team throughout the day.  
• Represent the company's values and brand with professionalism, integrity, and enthusiasm.  
• Assist with warehouse organization, order preparation, inventory, or other operational tasks as needed before or after delivery routes. 
• Consistently demonstrate a commitment to workplace safety and continuous improvement. 

Required Qualifications:

• Valid driver's license with a clean driving record that meets company insurance requirements.  
• Ability to safely operate a cargo van or willingness to learn. No CDL required 
• Ability to lift, carry, push, and pull up to 50 pounds repeatedly throughout the workday.  
• Ability to spend 4–10 hours driving per shift, with most routes lasting approximately 6–7 hours.  
• Excellent interpersonal and customer service skills.  
• Positive attitude and professional demeanor with customers and coworkers.  
• Strong written and verbal communication skills.  
• Demonstrated reliability, punctuality, and dependability.  
• Ability to work independently with minimal supervision.  
• Strong organizational and time-management skills.  
• Ability to prioritize tasks and adapt to changing delivery schedules.  
• Basic comfort using smartphones or mobile applications for routing, deliveries, and communication.  
• Willingness to learn basic coffee knowledge and equipment operation.  
• Ability to learn basic maintenance and troubleshooting of coffee brewing equipment.  
• Commitment to safe driving and adherence to all company safety policies.  
• Ability to pass any required background screening, motor vehicle record review, or pre-employment requirements. 

Preferred Qualifications:

• Previous delivery driving experience.  
• Experience operating cargo vans, commercial vehicles, or delivery trucks.  
• Customer service, hospitality, retail, or food service experience.  
• Experience developing customer relationships or account management.  
• Familiarity with coffee, cafés, espresso beverages, or specialty coffee.  
• Mechanical aptitude or experience maintaining commercial equipment.  
• Experience working independently in a field-based role.  
• Sales experience or the ability to recognize and communicate growth opportunities.  
• Familiarity with route planning and delivery logistics.  
• Forklift certification or warehouse experience.  
• Knowledge of the local area and efficient route navigation. 
• Experience in a Production or manufacturing environment. 

Other Duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Benefits:

• Employees working 25+ hours/week are eligible for 75% covered health insurance, pre-tax dental, supplemental insurance, and paid parental leave. 
• All non-seasonal, non-temporary employees are eligible for 401k retirement plan with company match. 
• Employees who work 25 hours/week or more are eligible for long-term disability benefits. 
• All employees are eligible for PTO, paid holidays, paid volunteer hours, and free coffee. 
• All employees earn a 5-week paid sabbatical for every 5 years of employment. 

Work Environment:

Drivers: While performing delivery duties, the employee is required to operate a vehicle for long periods of time. Delivery employees frequently transition between indoor working environments and outdoors and are exposed to ambient weather.     

Physical Demands:

Driver: While performing driver duties, the employee will enjoy the comfort and luxury afforded by an electric van. Delivery employees may be required to lift up to 50lbs of coffee in barrels or boxes by themselves.  

How to Apply:

If the above description is in line with your personality and skills and you would like to be part of our dynamic and growing company, we’d love to hear from you! Please submit a cover letter and resume through the link in this job posting.  

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