J1 Visa Program- Host

Job Description

Job Description

DEFINITION:

Hosts are the first point of contact for all guests and play a key role in setting the tone for an upbeat and welcoming dining experience. This position is responsible for warmly greeting guests, managing wait times and seating arrangements, and ensuring smooth communication between team members. Hosts also provide general information about the restaurant, manage guest flow, and maintain an organized host stand.
ESSENTIAL FUNCTIONS OF POSITION:
Greet guests promptly and professionally as they arrive
Manage table seating efficiently, including quoting accurate wait times and maintaining an organized waitlist
Escort guests to their tables and provide menus while informing servers of new seatings
Answer phone calls and respond to any questions that guests might have
Optimizing seating at different tables to ensure even workload for wait staff
Answering phones and answering guests questions

• Provide accurate information about the menu, history, entertainment, and promotions
• Communicate guest feedback, complaints, or concerns to management
• Support front of house operations by coordinating with team members

Perform other duties as assigned by management
MINIMUM QUALIFICATIONS:

High school diploma or GED

Prior customer service experience in the hospitality industry preferred

Positive attitude and interpersonal skills

Good communication skills and phone etiquette

PHYSICAL REQUIREMENTS OF POSITION:

Must be able to communicate clearly with guests and other employees.
Flexibility when working alternating shifts
Ability to stand for long periods of time
Must be able to frequently go up and down stairs.