Customer Service Rep

Customer is looking for Customer Service Rep in San Antonio, TX who is responsible for handling high-volume inbound customer service inquiries and complaints regarding consumer lending and credit card profiles. The role requires simultaneous multi-system navigation. Training Days/Hours:

Mon-Friday 8:00am-4:30pm

8 weeks of training

Requires working either Saturday or Sunday with one weekday off. Schedules range from 8am start time to 2:30pm start times. Majority of shifts start between 11am to 2:30pm, until 8pm to 11pm. Must be available for second shift.  

salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Requires working either Saturday or Sunday with one weekday off

Requires working either Saturday or Sunday with one weekday off.  Schedules range from 8am start time to 2:30pm start times. Majority of shifts are between 11am to 2:30pm start times. Must be available for second shift. 

• Handle a high volume of back-to-back inbound calls (75–100 calls per day) with an Average Handle Time (AHT) of 3–5 minutes.
• Review credit card profiles, process payments, assist with balance understanding, and address inquiries regarding lost/stolen cards, billing disputes, fraud, transaction reviews, and digital banking options.
• Independently research and analyze customer accounts to resolve issues; identify and route highly escalated cases to the appropriate department.
• Navigate software systems and tools
• Utilize multiple windows, toolbars, and desktop applications simultaneously while actively maintaining a conversational flow with customers.

Skills

• Active Listening
• Customer Service
• Client Service
• Customer Relations
• Customer support

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.