LD - Maitre D

Job Details: Job Location: New York, NY 10013, Salary Range: $25.00 - $35.00 Hourly, Job Category: Restaurant - Food Service, Company Overview Ludico is a new restaurant concept from Tribeca Hospitality Group. Chef-driven European cuisine inspired by the vibrant flavors of Spain, Italy, and France. The restaurant offers an elevated yet approachable dining experience. Position Summary The Maitre D' serves as the face of the restaurant and is responsible for creating memorable guest experiences through exceptional hospitality, relationship-building, and operational excellence. The Maitre D' oversees reservations, guest relations, seating strategy, and the overall flow of the dining room, working closely with managers, captains, hosts, and the culinary team to ensure a seamless guest experience from arrival through departure. This role is responsible for cultivating guest loyalty, maintaining reservation systems, managing guest preferences, and ensuring that every interaction reflects the restaurant's commitment to hospitality excellence. Scope The Maitre D' has leadership authority over the host stand and reservation operation, including day-to-day direction of Hosts, and works in close partnership with Captains and management on dining room seating strategy. This role exercises significant independent judgment in guest relations, VIP recognition, and service recovery; decisions with financial, staffing, or brand impact are made in partnership with the General Manager and Assistant General Manager. Essential Duties and Responsibilities Guest Relations & Reservations Welcome and engage guests with warmth, professionalism, and genuine hospitality. Manage reservations, waitlists, table assignments, and guest communications. Build relationships with regular guests, VIPs, concierge partners, local businesses, and community members. Maintain detailed guest profiles, preferences, special occasions, dietary restrictions, and dining history. Utilize SevenRooms, Resy, and OpenTable to manage reservations, guest notes, VIP recognition, and dining room flow. Dining Room Operations & Leadership Oversee seating strategies to maximize guest satisfaction and operational efficiency. Collaborate with management and service teams to ensure smooth dining room operations and exceptional guest experiences. Address guest concerns and service recovery opportunities with professionalism, discretion, and urgency. Maintain a visible and active presence throughout service. Assist with private dining inquiries, special events, and large-party reservations. Lead by example and help foster a hospitality-first culture throughout the restaurant. Ensure host stand operations are organized, professional, and guest-focused at all times. Support management in driving guest retention, repeat business, and positive guest feedback. Qualifications Minimum 3 years of experience as a Maitre D', Lead Host, Reservation Manager, Guest Relations Manager, or similar leadership role in an upscale or fine dining restaurant. Extensive experience with SevenRooms, Resy, and OpenTable reservation platforms. Experience using Toast POS preferred. Strong understanding of table management, reservation pacing, guest relations, and dining room operations. Proven ability to build guest loyalty, recognize VIP clientele, and create exceptional dining experiences. Luxury hotel, concierge, private club, Michelin-starred, or highly rated fine dining experience is strongly preferred. Exceptional interpersonal, communication, and conflict-resolution skills. Highly organized with strong attention to detail and follow-through. Ability to remain calm, professional, and solution-oriented in a fast-paced, high-volume environment. Strong leadership presence with the ability to motivate and mentor host team members. Professional appearance, polished demeanor, and commitment to hospitality excellence. Physical Requirements Ability to stand and walk for extended periods and comfortably navigate stairs throughout the restaurant. Flexible availability, including nights, weekends, and holidays. Work Environment Work is performed at the host stand, entrance, and throughout the dining room with continuous guest interaction and a highly visible leadership presence. Requires flexible availability including nights, weekends, and holidays. Compensation & Benefits Competitive compensation and performance-based incentives. Opportunity to help shape the hospitality culture and guest experience from day one. Opportunities for professional growth and advancement. Equal Opportunity Statement Ludico is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We celebrate diversity and welcome applicants from all backgrounds who share our passion for hospitality, teamwork, and operational excellence. #J-18808-Ljbffr Bb Tribeca