Fulfillment and Warehouse Manager (Second Shift)

Job Description

Job Description

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 7,000+ locations across the country in major retailers such as WalMart, Kroger, 7-Eleven, Menards, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

We are scaling rapidly, and we’re looking for a hands-on Second Shift Fulfillment & Warehouse Manager to build, optimize, and lead our evening warehouse operations. This is not a maintain-the-status-quo role — we need a builder who thrives in high-growth environments, embraces challenges, and can turn processes into scalable systems.

What You'll Be Doing

• Lead all second shift fulfillment activities: picking, packing, shipping, replenishment, and receiving
• Meeting and exceeding Fulfillment/Warehouse objectives with both speed and accuracy to deliver an excellent experience to our customers
• Fulfilling Customer and Internal Orders to be shipped to customers, vendors and third party partners
• Ensure same-day / next-day order SLAs are consistently met
• Design and refine workflows to support increasing order volume
• Train, and develop a high-performing warehouse team
• Ensures daily production goals are met.
• Keeps leadership apprised of daily operations.
• Training of new employees.

How We Know You Can Do It

• 3+ years in warehouse or fulfillment operations
• 2+ years leading teams in a fast-paced environment
• Experience in eCommerce fulfillment (DTC preferred)
• Data-driven and metrics-focused
• Comfortable working in a high-growth, evolving environment
• Demonstrated experience in an operations, warehouse or inventory environment
• Basic spreadsheet skills using Google Sheets or Excel
• Proven ability to work in a fast-paced environment and strong sense of urgency
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Proven ability to solve problems creatively
• Prior lead or supervisory experience
• Ability to lift up to 50 lbs

What You’ll Get

• Compensation package that includes salary
• Health, dental, and vision insurance
• 401K plan with match
• Flexible PTO Policy
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life & AD&D Insurance

Work Location: In person

Shift Schedule : Monday-Friday. 11:30 AM EST - 8:00 PM EST