Pharmacy Technician Supervisor | Specialty Pharmacy Operations | $5,000 Sign On Bonus

Want to join a nationally recognized health system dedicated to excellence in patient care?

At ChristianaCare, our Pharmacy Team dispenses approximately 8 million individualized patient doses and 252,000 retail/mail order prescriptions annually. We are committed to providing medications that are safe, efficacious, and timely—because getting the right drug to the right patient at the right time matters.

The Pharmacy Technician Supervisor performs assigned functions with a primary focus on frontline leadership within specialty pharmacy operations. This role serves as a leader, role model, and subject matter expert for call center pharmacy technicians and access coordinators.

The Supervisor is responsible for coordinating and overseeing daily operations to ensure accurate, timely, and patient-centered service delivery aligned with ChristianaCare's Core Values of Love and Excellence. This position supports staff development, operational efficiency, and adherence to established workflows and standards, while demonstrating sound judgment in identifying and escalating clinical, operational, or patient safety concerns to pharmacists and pharmacy leadership.

Principal Duties and Responsibilities

• Oversee and coordinate daily operations of Pharmacy Technician I, II, III roles and Access Coordinators supporting the Specialty Pharmacy Program
• Provide direct supervision of assigned staff, including hiring support, onboarding, training, coaching, performance management, and completion of evaluations
• Develop staff schedules, manage time and attendance, and maintain timecards to ensure appropriate coverage
• Ensure adherence to departmental policies, procedures, safety practices, and HR requirements; provide education and corrective action as needed
• Serve as a working supervisor by performing technician and access coordinator duties during staffing gaps or increased demand
• Oversee specialty pharmacy workflows to ensure productivity, quality, safety, and compliance with regulatory and accreditation standards (URAC, ACHC, state, and federal requirements)
• Lead and support quality improvement and process optimization initiatives
• Participate in program planning, including development of goals, monitoring operational trends, and identifying growth opportunities
• Support educational activities, including assisting with precepting pharmacy students and residents under pharmacist supervision
• Contribute to policy and procedure development, review, and implementation
• Promote a Culture of Responsibility by supporting investigations, addressing performance concerns, and mitigating risks
• Ensure compliance with departmental safety standards and maintain a safe work environment
• Participate in leadership meetings, operational initiatives, and accreditation readiness activities (e.g., Joint Commission, URAC, ACHC)
• Build and maintain strong relationships with internal and external stakeholders
• Ensure a clean, organized workspace and hold staff accountable to the same standards
• Foster a culture of continuous learning and professional development among team members
• Monitor and ensure compliance with required education and training for assigned staff

Minimum Education and Experience Requirements:

• High school diploma or equivalent required
• Pharmacy Technician Certification Board (PTCB) certification required
• Minimum of 2 years of experience in specialty pharmacy required

Preferred Qualifications:

• Bachelor's degree in healthcare, business, or related field
• Previous supervisory or leadership experience
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)

Why ChristianaCare?

• Nationally recognized for quality and innovation
• Supportive, inclusive culture with opportunities for career advancement
• Comprehensive benefits and professional development programs
• A chance to make a meaningful impact on the health of our community

Ready to lead with purpose?

Life is full of choices. Choose a career that makes a difference. Choose ChristianaCare. Apply today and become part of a team that's transforming pharmacy care—one patient at a time.

Hourly Pay Range: $25.52 - $38.28

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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