Customer Solutions Representative

Job Description

Job Description

JOB SUMMARY:

The Customer Solutions Representativ e (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners

ESSENTIAL FUNCTIONS:

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:                               

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. 

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. 

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. 

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! 

• Health Insurance (with no-cost options for employee-only plans)    
• Wellness Reimbursement 
• Generous Paid Time Off 
• Paid Parental Leave 
• 401(K) with 100% Employer Match of up to 6% of individual contributions 

• Dental 
• Vision 
• Life Insurance 
• Short and Long Term Disability   
• Pet Insurance 

EEO/AA  

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.  

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.