Sales Manager

Job Description

• Develops, maintains and manages a professional financial consultation process and delivery experience within the service lane.


• Sets individual sales objectives and maintain productivity reports on all members of the service lane sales team individually and perform monthly, quarterly and annual reviews of staff.


• Coordinates and arranges delivery of all new and pre-owned vehicles including dispatching deals to Finance Professionals.


• Ensures a high quality, effective, professional sales experience is provided to every customer.


• Maintains high ethical standards in daily activities.


• Departs from traditional ways of doing things as appropriate to ensure maximum results, customer satisfaction, and loyalty.


• Achieves sales, profit, and customer satisfaction and loyalty objectives through effective management of sales team.


• Maintains profitability of sales department.


• Monitors the flow of work in the sales department and intervenes as needed to ensure results are achieved.


• Works with sales consultants and customers to ensure customer satisfaction.


• Builds productive working relationships through clear communications.


• Has an approachable style; fosters open communication through active listening.


• Generates pride and commitment within the sales department; instills customer and employee confidence.


• Resolves employees’ concerns promptly and effectively.


• Speaks clearly, concisely, and effectively in one-on-one and group situations.


• Follows up with customers to ensure they are satisfied with their sales experience.


• Promotes cooperation and teamwork among sales employees and other departments.


• Evaluates employee performance regularly, providing feedback, coaching and counseling, training, and career guidance as necessary; follows disciplinary procedures as needed.


• Understands the critical relationship between employee satisfaction and high performance, and thereby creates a positive working environment for employees to grow and excel.


• Ensures employees receive ongoing training to gain and continually improve required skills and results.


• Solicits, encourages, and implements innovative methods/ideas to improve sales and performance.


• Delegates work as appropriate to ensure customer satisfaction and results while developing employee skills.


• Communicates Toyota of Scranton vision, insists on sound business ethics, and models exemplary customer service.


• Performs daily and weekly sales productivity meetings to ensure all sales staff perform at the highest level possible.


• Ensures all Professionals obtain and maintain all training requirements and certification levels.


• Directly manages and desks all deals to balance the need to generate maximum amounts of vehicle and finance gross profit while achieving Toyota sales efficiency.


• Directly manages all aspects of our Variable Operations from inventory ordering through delivery.


• Monitors inventory to ensure all units are certified, state inspected, fueled, and cleaned at all times.


• Directly manages and administers all Toyota programs and incentives.


• Performs trade in appraisals as necessary.


• Understands and applies available Toyota programs and incentives accordingly to maximize profitability.


• Ensures the dealership adheres to all state and local laws regarding disclosures and notifications.


• Actively participates in the continuous improvement of all aspects of our dealership operation.


• Complies and enforces all TSS policies and procedures.


• Other duties as assigned